Summary
Overview
Work History
Education
Skills
Timeline
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Nancy Lewis

Zephyr,FL

Summary


Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

21
21
years of professional experience

Work History

CEO

Jackpot's Animal Refuge "non-profit 501C3"
04.2021 - Current
  • Oversee comprehensive animal care protocols, including management of feeding, medication, grooming, and exercise regimens to ensure optimal well-being.
  • Facilitate bi-weekly meetings to establish and communicate Standard Operating Procedures with board members, ensuring organizational alignment and adherence to best practices.
  • Coordinate responsibilities related to events and projects among board members to enhance team efficiency and project execution.
  • Establish and maintain collaborative relationships with other non-profit organizations to foster community engagement and support.
  • Developed and executed strategic initiatives to enhance organizational growth and profitability.

Customer Service Representative

William Sonoma Inc
08.2024 - 01.2025
  • Engaged with domestic and international customers via email and provided support to retail store associates to streamline communication.
  • Utilized strong analytical skills to assess customer feedback, consistently exceeding expectations for job quality and customer satisfaction.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Animal Control Officer

Hillsborough County
12.2014 - 07.2023
  • Delivered educational presentations on animal welfare and adherence to local regulations to inform the public.
  • Prepared and researched comprehensive legal documentation for use in judicial proceedings involving animal-related cases while paying close attention to detail
  • Provided support in a call center environment, addressing citizen inquiries and concerns through email, phone, and text communication.
  • Conducted inspections of properties to assess animal welfare and investigate complaints.
  • Mentored junior officers, enhancing team performance through knowledge sharing and skill development.
  • Conducted thorough investigations into cases of suspected animal cruelty or neglect, gathering evidence to support legal action when necessary.
  • Facilitated positive outcomes in difficult situations by using conflict resolution skills when interacting with agitated or uncooperative individuals during field operations.
  • Prepared for prosecutions related to animal treatment and gave evidence in court.

Customer Service Associate

Omni Interactions
12.2022 - 12.2022
  • Enhanced customer experience, satisfaction and retention by managing multi-channel interactions and leveraging in-depth product knowledge to address diverse customer needs.
  • Delivered tailored solutions via phone, email, and chat support, guiding customers to optimal outcomes and nurturing customer loyalty
  • Work from home answering inbound calls for customers seeking assistance with tax preparation
  • Maintained customer privacy and protected company operations by keeping information private and confidential
  • Delivered exceptional customer support through effective communication and problem-solving skills.
  • Resolved inquiries and complaints efficiently, ensuring high levels of customer satisfaction.

Operations Manager

BMS International
05.2004 - 12.2013
  • Formulated strategic responses to market trends and competitive dynamics, aligning organizational objectives with industry developments.
  • Negotiated contracts with key company and vendor accounts, achieving optimized financial results.
  • Managed domestic and international logistics, enhancing shipment efficiency and regulatory compliance.
  • Collaborated with team members to ensure on-time delivery, showcasing adept problem-solving abilities in operational matters.
  • Directed operational strategies to enhance productivity and efficiency across multiple departments.
  • Implemented process improvements that streamlined workflows and reduced operational bottlenecks.

Education

B.S - Physical Education

California State University-East Bay
Hayward, CA

Skills

  • Customer Satisfaction
  • Active Listening
  • Investigative Report Preparation
  • Effective Communication
  • Complex Problem-Solving
  • Operation Monitoring
  • Team Leadership
  • Analytical and Critical Thinking
  • Salesforce
  • Slack
  • Time Management
  • Organizations Skills
  • Humane Animal Treatment
  • Critical Thinking
  • Empathy
  • Collaboration
  • Zendesk
  • Product Knowledge
  • Microsoft Word
  • Excel
  • Strategic visioning
  • Effective decision making

Timeline

Customer Service Representative

William Sonoma Inc
08.2024 - 01.2025

Customer Service Associate

Omni Interactions
12.2022 - 12.2022

CEO

Jackpot's Animal Refuge "non-profit 501C3"
04.2021 - Current

Animal Control Officer

Hillsborough County
12.2014 - 07.2023

Operations Manager

BMS International
05.2004 - 12.2013

B.S - Physical Education

California State University-East Bay

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