Nancy Lewis
Bradenton
Summary
- 8+ years’ experience in educational sales and customer success at the Institute of Reading Development.
- Top 25% sales performer with consistent enrollment success in competitive programs.
- Achieved strong customer retention through escalation resolution and de-escalation expertise.
- Trusted with Super Admin IT access to manage enrollments, courses, and troubleshoot systems.
- Recognized annually as a top performer in limited-spot, nationwide projects.
Overview
13
13
years of professional experience
Work History
Self-Paced Program Sales Supervisor
Institute of Reading Development
01.2021 - 12.2025
- Solely responsible for sales, advising, and placement in the nationwide Self-Paced Program for below-grade-level students.
- Trusted with Super Admin IT access to enroll students, assign courses, and resolve technical issues end-to-end.
Concerns Resolution Supervisor
Institute of Reading Development
01.2020 - 12.2025
- Resolved escalated refund and service issues with professionalism and empathy.
- De-escalated high-stakes calls, protecting company revenue and maintaining customer relationships.
Flyer Project Caller (Partner University Program Director)
Institute of Reading Development
10.2018 - 04.2025
- Represented major universities (Rutgers, Fordham, Baylor, etc.), securing flyer distribution approvals in thousands of schools nationwide (K–12, public & private).
- Selected annually for this limited-spot project; consistently recognized as a top performer based on conversion success.
Program Advisor (Sales Representative)
Institute of Reading Development
01.2017 - 12.2019
- Consistently ranked in the top 25% of sales reps, enrolling families into summer and fall programs.
- Exceeded sales targets annually; selected to remain on fall programs, a distinction reserved for top performers.
Energy Consultant
Consumer Energy Solutions
01.2013 - 12.2014
- Educated residential and business customers on energy programs in deregulated states.
- Achieved high conversion rates and earned recognition for sales performance.
Education
Pre-Nursing Studies -
Pasco Hernando Community College
Theology Studies -
River Bible Institute
Skills
- Remote Sales & Enrollment Advising
- Staff training
- Customer Retention & De-escalation
- Educational Program Outreach
- Consultative & Persuasive Selling
- CRM & Database Management
- Conflict Resolution & Refund Negotiation
- Partner/Stakeholder Communication
- System-Level IT Access & Troubleshooting
- Problem-solving
Timeline
Self-Paced Program Sales Supervisor
Institute of Reading Development
01.2021 - 12.2025
Concerns Resolution Supervisor
Institute of Reading Development
01.2020 - 12.2025
Flyer Project Caller (Partner University Program Director)
Institute of Reading Development
10.2018 - 04.2025
Program Advisor (Sales Representative)
Institute of Reading Development
01.2017 - 12.2019
Energy Consultant
Consumer Energy Solutions
01.2013 - 12.2014
Pre-Nursing Studies -
Pasco Hernando Community College
Theology Studies -
River Bible Institute
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