Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nancy Li

San Diego,CA

Summary

Capable bartender, passionate about serving customers well while exceeding customer expectations and maintaining poise and a sense of humor in demanding environments. Friendly, open and committed to building a customer base by providing a positive service experience. Dedicated to upholding the highest standards of customer service and safe food handling practices.

Overview

10
10
years of professional experience

Work History

United States Marine

United States Marine Corps
11.2019 - Current
  • Improved overall unit performance with thorough after-action reviews and constructive feedback.
  • Collaborated effectively with interdisciplinary teams to achieve desired outcomes in complex problem-solving scenarios.
  • Led successful missions by implementing strategic planning and effective teamwork.
  • Optimized resource management by effectively tracking and allocating equipment, personnel, and supplies.

Crew Member

AMC Theatres
11.2018 - 10.2019
  • Worked concessions counter, ticket booth and other areas.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Sales Associate

Micheals Craft Store
11.2018 - 01.2019
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Manager

China Buffet
06.2014 - 08.2018
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

Education

Psychology

San Diego Mesa College

Gaslamp Bartending School
San Diego
08.2024

Skills

  • Basic Bartending
  • Event bartending experience
  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Complex Problem-Solving

Languages

Chinese (Mandarin)
Native or Bilingual

Timeline

United States Marine

United States Marine Corps
11.2019 - Current

Crew Member

AMC Theatres
11.2018 - 10.2019

Sales Associate

Micheals Craft Store
11.2018 - 01.2019

Manager

China Buffet
06.2014 - 08.2018

Psychology

San Diego Mesa College

Gaslamp Bartending School

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Nancy Li