Nancy Ligas

• Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
• Provided exceptional customer service while accurately processing routine transactions.
• Built and maintained client relationships through quality, personalized interactions.
• Opened new checking, savings and lines of credit for customer accounts.
• Developed relationships with customers by providing exceptional service in order to increase sales opportunities.

• Maintained current store, product and promotional knowledge to drive consistent sales.
• Oversaw customer test drives and demonstrated standard and optional features.
• Answered customer emails and telephone requests for information.
• Engaged positively with each customer, providing professional and polite support for sales and service needs.
• Maintained high referrals and consistent repeat business due to first-rate customer service standards.
• Filled out paperwork to register vehicles and complete sales

• Provided drink suggestions to customers based on their preferences.
• Processed payments accurately and efficiently with POS system.
• Performed opening and closing duties including restocking supplies.
• Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
• Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
• Greeted customers and provided excellent customer service.

• Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
• Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
• Enhanced sales by implementing merchandising and promotional improvements.
• Reviewed sales reports to enhance sales performance and improve inventory management accuracy
• Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
• Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.

Responsible for maintaining public order and safety while enforcing city ordinances and state laws. Proactively assessed the immediate conditions, and initiated appropriate actions to gain control in each situation to include the correct defense and arrest tactics. Utilized effective and empathic communication skills to interact with, obtain information and build trust with an ethnically and socioeconomically diverse population.

• Investigated criminal and traffic offenses.
• Diffused tense situations by remaining calm.
• Wrote reports on arrests made, activities performed and unusual incidents observed.
• Wrote detailed arrest and accident reports.
• Contributed to criminal court cases and hearings by providing testimony under oath.

Accountable for answering a high volume of emergency and non-emergency calls, dispatching squads and coordinating the response of police officers to crime and accident scenes, as well as to provide a wide range of police services. Consistently demonstrated the ability to remain calm while working in difficult and high stress situations. Strived to contribute to the safety of patrol officers and citizens.

• Prioritized responses to public emergency and non-emergent calls. Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
• Handled emergency phone calls calmly and obtained pertinent information with composed approach.
• Used radio, telephone and computer system to update first responders with new information.