Nancy Lighter
Lighthouse Point,FL
Summary
. Entrepreneurial and creative Founder passionate about turning innovative ideas into tangible results. Experienced formulating and executing strategic plans, creating new products and services, and developing business opportunities. Track record of multiple successful business ventures and leading teams of professionals to maximize profits and deliver success.
Overview
19
19
years of professional experience
Work History
Founder
Procurall Solutions, LLC
02.2022 - Current
- Developed key operational initiatives to drive and maintain substantial business growth.
- Created and monitored promotional approaches to increase sales and profit levels.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Created organization's mission and vision statements for use by employees.
Director of Operations
Permasafe Protective Coatings, LLC
04.2018 - 01.2022
- Achieved team goals through formalized training plans, coaching, and performance management.
- Defined, implemented, and revised operational policies and guidelines.
- Oversaw day-to-day production activities in accordance with business objectives.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Mentored and coached team members to foster productive and engaging work environment.
Customer Service Manager
EF Tire And Auto Repair, Inc.
04.2005 - 03.2018
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
Director of Client Relations
Nitrofill LLC
01.2011 - 07.2016
- Managed vendor performance to maximize profitability and achieve financial objectives.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Negotiated and executed contracts on behalf of department.
Education
High School Diploma -
Bowie High School
Bowie, MDSkills
- Staff Management
- Business Administration
- Strategic Planning
- Organizational Structuring
- Operations Management
- Customer Acquisition
- Revenue development
- Business Planning
- Strategic Thinking
- Strategic Vision
- Business Development
Timeline
Founder
Procurall Solutions, LLC
02.2022 - Current
Director of Operations
Permasafe Protective Coatings, LLC
04.2018 - 01.2022
Director of Client Relations
Nitrofill LLC
01.2011 - 07.2016
Customer Service Manager
EF Tire And Auto Repair, Inc.
04.2005 - 03.2018
High School Diploma -
Bowie High School
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