Summary
Overview
Work History
Education
Skills
Timeline
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Nancy Lindsey

Alexandria,VA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

22
22
years of professional experience

Work History

Customer Service Coordinator

Americans for the Arts
Washington, DC
06.2002 - 12.2023
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Assisted with special projects assigned by management when required.
  • Updated daily log book with information about visitors entering the premises.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Organized conference room reservations for meetings or events.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
  • Handled conference room scheduling, collaborating with meeting organizers on logistics and catering.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Worked with cross-functional teams to achieve goals.

Concierge

Heatherwood Assisted Living
Burke, VA
05.2022 - 11.2022
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Monitored visitor access control systems including issuing identification badges when necessary.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Greeted customers warmly and made them feel welcome.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Education

High School Diploma -

Calumet School
Chicago, IL
06-1978

Skills

  • Customer Service Excellence
  • [Product or Service] Support
  • Invoice Verification
  • Documentation Skills
  • Call Monitoring
  • Staff Training
  • Cash Handling
  • Customer-Focused

Timeline

Concierge

Heatherwood Assisted Living
05.2022 - 11.2022

Customer Service Coordinator

Americans for the Arts
06.2002 - 12.2023

High School Diploma -

Calumet School

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Nancy Lindsey