Summary
Overview
Work History
Education
Skills
Timeline
Clearance
Clearance Date
Clearance
Clearance Date
Generic

NANCY L. NEAL

Daphne,USA

Summary

Dynamic field service engineering professional with a proven record of efficiently resolving complex technical issues while fostering strong client relationships. Recognized for a collaborative approach and unwavering reliability, with the ability to adapt to evolving operational demands. Expertise in utilizing advanced diagnostic tools, enhancing client communication, and optimizing time management to drive project success. Committed to delivering exceptional service and support in fast-paced environments.

Overview

15
15
years of professional experience

Work History

Field Services Engineer

Sub-contractor to James Services, Optical Solutions, Betacom, and Steel Waves and Others.
07.2021 - Current
  • T-Mobile, Nokia, ATT, and Verizon certified for on premises cell tower, and central office locations.
  • Performing site surveys, commissioning, installation, and integration of equipment.
  • Performed onsite installation, modification and maintenance of systems and equipment. Includes DC power, grounding, proper cable management, IP, TDM, and L2 networks, AirScale ABIO card swap, Carrier adds and decommissions, software installations and upgrades, FSMF removal, also fiber management, installation, E911 call mapping and testing.
  • Interpreted reports and analyzed customer complaints to diagnose equipment malfunction. Single and ribbon fiber splicing and OTDR testing.
  • Alarm management in Emerson NetSure DC power plants
  • On the job training of new team members.
  • These projects included extensive travel.

Commissioning and Integration Manager

Betacom LLC.
09.2020 - 07.2021
  • Manage large scale projects that cover multiple States and markets.
  • Create and execute project work plans and revisions as appropriate to meet changing needs and requirements.
  • Interpret contracts, communicate scope of work to project team and develop schedule and budget forecasts.
  • Continually seeks opportunities to increase client satisfaction and deepen client communication and relationships.
  • Ensure workflow is achieved and milestones are reached in a prompt fashion.
  • Resolves and/or escalates issues.
  • Leveraged automation to streamline repetitive tasks, increasing productivity levels within the integration team.
  • Deliver engaging, informative, well-organized presentations.
  • Establish, manage, and control budget ensuring prompt and correct invoicing, and monitoring receivables for project.
  • Determine the type of materials, supplies, machinery, equipment, or tools to be used based on Drawings and files provided by customer. Receive and maintain inventory of controlled equipment and consumables.
  • Managed vendor relationships to ensure timely delivery of products and services while maintaining cost efficiencies.
  • Mentor and professionally train project teams in all aspects relevant to their tasks assigned.
  • Maintain job records for use in supervision or control.
  • Apportioning the work among the employees and/or sub partners.
  • Created detailed documentation outlining best practices for system integrations, providing a valuable resource for future projects.

Co-Owner / Field Technician

Southern Solutions Holding Group, LLC.
09.2012 - Current
  • Level 3 Installer / Level 4 Tester.
  • Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
  • Remote and on-site testing, installation, and repair of DC Batteries, UMTS, and LTE projects.
  • DC power systems, installation methodology, and labeling.
  • Project Management, Quality Auditing, and Site Survey.
  • Fiber optic splicing, mechanical and fusion.
  • End to end light testing with frequency mapping.
  • Direct contact with customers and vendors, setting expectations, negotiating contracts, and solving escalations.
  • Maintain and analyze records for field operations to maximize productivity.
  • Recruited, interviewed and hired new staff members and developed training materials for employees.
  • Mentored employees to improve work performance, promoting professional development and growth within the company.
  • Improved customer satisfaction ratings by consistently delivering high-quality products and services.
  • Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
  • Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
  • Negotiated favorable contracts with suppliers, resulting in reduced costs and improved product quality.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Networked with other businesses and customers to increase sales opportunities and contacts.

Field Services Engineer

Tech Mahindra
07.2017 - 02.2020
  • Company Overview: Contracted to Avion Networks
  • Nokia, ATT, Verizon, & Sprint certified for on premises site survey, installation of equipment, and integration of the new AirScale 5G BBU and TRDU equipment.
  • Integration Knowledge of Airscale FSM4, ESMB, FSME and FSMF.
  • This includes DC power, grounding, proper cable management, IP, TDM, and L2 networks, GSM, UMTS, LTE & Anchor, software installations and upgrades, also fiber management, installation, and testing.
  • Alarm management in Emerson NetSure DC power plants, On the job training of new team members.
  • Contracted to Avion Networks

Farm Owner

The FaRanch at Forsyth
05.2016 - 08.2019
  • Owned grew and maintained a profitable alpaca farm with a 30% increase in livestock quality and a 65% increase in revenue from classes and camp sessions.
  • Instructed about Alpacas and other livestock, gardening, and farm life to students of all ages.
  • Participated in area town events, farmers markets and festivals.
  • Interact and draft articles and instruction and advertising for GA Alpaca Association and The FaRanch with local television and radio as well as GA Grown Organization.
  • Hold a Board position for the Georgia Alpaca Association, active member of Alpaca Owners Association, FFA, 4-H, and Southeast Alpaca Association.

Application System Analyst

Spectrum Comm Inc.
10.2013 - 05.2016
  • Forward Processing Exploitation and Dissemination (FPED) OCONUS Installation/Upgrade Team Lead.
  • Perform and support software installations, upgrades, & testing at FPED collection sites both CONUS & OCONUS.
  • Training of analytical team and installation personnel as needed for installations & Upgrades per STIGs.
  • Perform installation, analyses, security scans, and system troubleshooting functions of system management.
  • This includes IP protocol, VMware, Microsoft SQL and IIS administration and Active Directory Management housing, ArcMap, SIGINT, HUMINT, GEOINT software.
  • Perform installation, analyses, security scans, and system troubleshooting functions of storage systems including iSCSI, EMC/Dell SAN/DAS devices NetApp NAS, and Isilon NAS, Cisco switches, Dell switches and servers, user accounts.
  • Use DoD and Federal standard communications, security, and data within INTELINK, JWICS, and SIPRNET.
  • Fielding plan development and project management.
  • Technical writing of installation process and procedure.
  • Acceptance testing support.
  • Provide tier two and tier three help desk support to deploy systems and conduct extensive problem research, solution evaluation, and communication with the end-user.
  • Support all ancillary tasks needed to ensure the infrastructure used to build the systems is fully compliant with all applicable regulations and is operational to support development, troubleshooting, and testing.
  • Meet requirements for OCONUS CENTCOM deployment.

Field Service Representative Coordinator / Field Security Officer

Radiance Technologies, Inc.
01.2011 - 03.2013
  • Company Overview: (Warner Robins, GA Office)
  • Direct Warfighter Support in a forward deployed location in an active combat zone (Afghanistan).
  • Operated automated data processing (ADP) equipment for (FPED).
  • Performed analyses, and system troubleshooting functions including SQL backups, user accounts, storage arrays, Windows Server administration, Cisco switches, Haivision Piranha (video encoder), PRC117 (Wideband Tactical Radio), and KG175d (TACLANE Encryptor).
  • Processed Full Motion Video (FMV) collected from US Army Aerial ISR Systems.
  • Collaborated effectively for Task Force ODIN operations and Project LIBERTY.
  • Generated standard and non-standard imagery analysis products using mission applications and communicating them through INTELINK, JWICS, and SIPRNET.
  • Prepared, maintained, and presented intelligence displays, reports, and briefings.
  • Training of analytical team as needed for installations & Upgrades.
  • Technical support for the installation of a new training facility to include FMV and signals intelligence (SI), as well as line-of-sight, SATCOM data links, and a robust voice communications suite.
  • Facility Security Officer (FSO).
  • Instrumental in gaining the Top Secret (TS) clearance for the new Radiance office in Warner Robins, Georgia.
  • Established and implemented policies and procedures required by the Defense Security Service (DSS).
  • Attended monthly training seminars with The Society of Industrial Security Professionals (NCMS).
  • Comfortably implementing the National Industrial Security Program Operating Manual (NISPOM).
  • (Warner Robins, GA Office)

Education

Bachelor of Science - Communication and Commercial Art

Carroll College
Waukesha, WI
05.1997

Skills

  • Proficient in equipment installation

  • On-site support

  • Field operations oversight

  • Installation and maintenance skills

  • Mechanical troubleshooting

  • System software deployment

Timeline

Field Services Engineer

Sub-contractor to James Services, Optical Solutions, Betacom, and Steel Waves and Others.
07.2021 - Current

Commissioning and Integration Manager

Betacom LLC.
09.2020 - 07.2021

Field Services Engineer

Tech Mahindra
07.2017 - 02.2020

Farm Owner

The FaRanch at Forsyth
05.2016 - 08.2019

Application System Analyst

Spectrum Comm Inc.
10.2013 - 05.2016

Co-Owner / Field Technician

Southern Solutions Holding Group, LLC.
09.2012 - Current

Field Service Representative Coordinator / Field Security Officer

Radiance Technologies, Inc.
01.2011 - 03.2013

Bachelor of Science - Communication and Commercial Art

Carroll College

Clearance

TS-SCI

Clearance Date

2012-07-01

Clearance

TS-SCI

Clearance Date

2012-07-01

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