Nancy Logan
Hillsboro,WV
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Security Officer
Securitas Security Services USA
05.2019 - Current
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Medical Courier
Independant Contract
07.2013 - 08.2018
- Communicated route progress to management, noting traffic, and construction issues to avoid delays for critical deliveries.
- Delivered packages to customer doorsteps and business offices.
- Built professional relationships with customers and business partners to establish trust and credibility.
- Escalated issues to supervisor for immediate remediation.
- Obtained signatures for delivery documents and packages.
- Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
Alarm Monitor / Dispatcher
First Response Security
02.2012 - 07.2017
- Answered and responded to phone inquiries and radio communications relating to building security and emergency or crisis situations.
- Questioned callers to determine locations and nature of problems to determine type of response needed.
- Used [Software] to document information and maintain forms, logs and records for emergency calls.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
- Maintained strict confidentiality by obtaining passwords and following security procedures to protect customer and dealer information.
- Contacted external agencies such as paramedic, fire, ambulance and police services to handle critical incidents.
- Recorded dates, times, destinations and types of calls or messages received and transmitted, using mastermind software.
- Contacted law enforcement in case of unauthorized persons, documents, and materials.
- Answered phone calls and responded to customer emails.
- Assisted in resolving customer complaints and grievances.
Education
No Degree - General Studies
PCC Rock Creek
Portland, ORHigh School Diploma -
Washington High School
Massillon, OH05.1984
Skills
- Access Control
- Visitor tracking
- CCTV Monitoring
- Personnel screening
- Electronic surveillance
- Emergency Response
- CCTV Surveillance
- Report Writing
- Superior customer service
- Detail Oriented
- Conflict de-escalation
- Conflict resolution techniques
- Security Guard License
- General security
Timeline
Security Officer
Securitas Security Services USA
05.2019 - Current
Medical Courier
Independant Contract
07.2013 - 08.2018
Alarm Monitor / Dispatcher
First Response Security
02.2012 - 07.2017
No Degree - General Studies
PCC Rock Creek
High School Diploma -
Washington High School
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