Summary
Overview
Work History
Education
Skills
Timeline
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Nancy Long

Rainsville,AL

Summary

Motivational Training Specialist excited to develop successful training plans that meet dynamic company and employee needs. Accustomed to collaborating with managers to hone in on unique requirements.

Overview

15
15
years of professional experience

Work History

Travel Advisor Sales Agent

Kahlcenter
04.2016 - Current
  • Trained staff on operating procedures and company services.
  • Cross-trained and backed up other customer service managers.
  • Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Property Manager

Vantage Management
04.2014 - 12.2016
  • Trained and developed new property managers for their position.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes for 120 units.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.

Manager

Santa Fe
04.2008 - 04.2014
  • Trained and developed new mangers corporate wide 12 locations.
  • Cross-trained existing employees to maximize team agility and performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

Associate of Science - Accounting Emphasis in Management

University of Phoenix
Phoenix, AZ

Skills

  • New Employee Orientation
  • Training Materials and Documentation
  • Training Solutions Development
  • Schedule Coordination
  • Employee Performance Management System
  • Verbal and Written Communication
  • Coaching and Development
  • Client Retention

Timeline

Travel Advisor Sales Agent

Kahlcenter
04.2016 - Current

Property Manager

Vantage Management
04.2014 - 12.2016

Manager

Santa Fe
04.2008 - 04.2014

Associate of Science - Accounting Emphasis in Management

University of Phoenix

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Nancy Long