Highly skilled technician with significant experience in troubleshooting, maintenance and repair of various systems. Possess strong analytical abilities and problem-solving skills necessary for diagnosing complex issues. Demonstrated success in improving system performance and reliability through preventative maintenance and timely repairs. Proven ability to work under pressure while maintaining high standards of service delivery.
Overview
6
6
years of professional experience
Work History
Clinical Applications Technician
The Ohio State University Wexner Medical Center
08.2022 - Current
Application Support: Provide technical support for clinical applications, troubleshooting issues, and assisting with user inquiries
System Maintenance: Perform routine maintenance and updates on clinical software systems to ensure optimal performance
Documentation: Maintain thorough documentation of system configurations, updates, and troubleshooting procedures
Integration Management: Oversee the integration of new clinical applications with existing systems, ensuring seamless operation
Workflow Analysis: Analyze and optimize clinical workflows to improve efficiency and effectiveness of application usage
Compliance: Ensure all clinical applications comply with healthcare regulations and privacy standards
Deliver advanced remote support for all EPIC applications, including MyChart and CareLink, addressing both technical and workflow-related issues
SuperUser for Ambulatory and RevCycle
Create and update workstations
Onsite and remote support for application Go-Lives
EPCS/E-prescribing project for residents/attending/APPs
Carelink account provisions
Collaboration with Service Desk and IHIS Support
Contact point between build teams and IHIS Support, Service Desk and MyChart
Mychart Support Technician
The Ohio State University Wexner Medical Center
04.2022 - 08.2022
Customer Support: Serve as the first point of contact for customers via phone, chat, and ticketing systems
Account Assistance: Help patients with account activation, password resets, and navigating the MyChart portal
Troubleshooting: Utilize knowledge base resources to troubleshoot and resolve customer inquiries
Technical Support: Assist with technical issues related to the MyChart system, including integration and functionality problems
Patient Communication: Conduct patient screening via chart reviews and provide scheduling support for study patients
Documentation: Maintain records of customer interactions and resolutions for future reference and quality assurance
Nanny (Full-time)
Self Employed
Galloway, USA
08.2018 - 04.2022
Childcare: Provide attentive and nurturing care for children, ensuring their safety and well-being
Daily Routine Management: Organize and maintain daily schedules, including meals, naps, playtime, and educational activities
Educational Activities: Plan and facilitate age-appropriate educational activities and play that promote cognitive, emotional, and social development
Meal Preparation: Prepare nutritious meals and snacks according to dietary guidelines and preferences
Hygiene and Grooming: Assist with bathing, dressing, and other hygiene-related tasks, ensuring children are clean and well-groomed
Transportation: Safely transport children to and from school, activities, and appointments
Household Tasks: Perform light housekeeping duties related to the children's areas, including cleaning up after meals, tidying play areas, and doing the children's laundry
Communication with Parents: Maintain open and regular communication with parents about their children's progress, activities, and any concerns
Health Monitoring: Monitor children's health, administer medications if needed, and respond appropriately to any signs of illness
Emotional Support: Provide emotional support and encouragement, helping children develop self-esteem and resilience
Education
Nurses Aide License - Healthcare
Fairfield Career Center
Lancaster, OH
05.2009
High School Diploma -
Groveport Madison
Groveport, Ohio
05.2009
Skills
Communication skills
Program Support
Documentation And Reporting
Deadline compliance
Time management
Documentation review
Computer literacy
Responsible
Customer Service
Troubleshooting and diagnosis
Decision-Making and Problem-Solving
Discretion and Integrity
Accomplishments
Nancy - I want to thank you for taking the time to walk me through the intake process for IHIS Support. You were very professional with those patients, and extremely knowledgeable. I learnt quite a lot from you this afternoon and I'm grateful for that oppurtunity. Keep up the good work and keep me posted on the opportunity that we discussed. From: Adesiji Atekoja
Good Afternoon Ms. Nancy: Thank you very much for your kind phone call this afternoon on the print PDF issue with detailed bills in IHIS. This is the first time I have had someone go out of their way to help and to call to see if things were working. I have never had anyone from IT reach out like this for persisting problems in IHIS. Greatly appreciated your help here. From: Dhanya Menon, Destination Medicine
Registered Nurse at Ohio State University Wexner Medical Center Medical Surgical UnitRegistered Nurse at Ohio State University Wexner Medical Center Medical Surgical Unit
CERTIFIED OCCUPATIONAL THERAPIST ASSISTANT/LICENSED at Ohio State University Wexner Medical Center: The James Comprehensive Cancer CenterCERTIFIED OCCUPATIONAL THERAPIST ASSISTANT/LICENSED at Ohio State University Wexner Medical Center: The James Comprehensive Cancer Center