Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Nancy Loper

Groveport,OH

Summary

Highly skilled technician with significant experience in troubleshooting, maintenance and repair of various systems. Possess strong analytical abilities and problem-solving skills necessary for diagnosing complex issues. Demonstrated success in improving system performance and reliability through preventative maintenance and timely repairs. Proven ability to work under pressure while maintaining high standards of service delivery.

Overview

6
6
years of professional experience

Work History

Clinical Applications Technician

The Ohio State University Wexner Medical Center
08.2022 - Current
  • Application Support: Provide technical support for clinical applications, troubleshooting issues, and assisting with user inquiries
  • System Maintenance: Perform routine maintenance and updates on clinical software systems to ensure optimal performance
  • Documentation: Maintain thorough documentation of system configurations, updates, and troubleshooting procedures
  • Integration Management: Oversee the integration of new clinical applications with existing systems, ensuring seamless operation
  • Workflow Analysis: Analyze and optimize clinical workflows to improve efficiency and effectiveness of application usage
  • Compliance: Ensure all clinical applications comply with healthcare regulations and privacy standards
  • Deliver advanced remote support for all EPIC applications, including MyChart and CareLink, addressing both technical and workflow-related issues
  • SuperUser for Ambulatory and RevCycle
  • Create and update workstations
  • Onsite and remote support for application Go-Lives
  • EPCS/E-prescribing project for residents/attending/APPs
  • Carelink account provisions
  • Collaboration with Service Desk and IHIS Support
  • Contact point between build teams and IHIS Support, Service Desk and MyChart

Mychart Support Technician

The Ohio State University Wexner Medical Center
04.2022 - 08.2022
  • Customer Support: Serve as the first point of contact for customers via phone, chat, and ticketing systems
  • Account Assistance: Help patients with account activation, password resets, and navigating the MyChart portal
  • Troubleshooting: Utilize knowledge base resources to troubleshoot and resolve customer inquiries
  • Technical Support: Assist with technical issues related to the MyChart system, including integration and functionality problems
  • Patient Communication: Conduct patient screening via chart reviews and provide scheduling support for study patients
  • Documentation: Maintain records of customer interactions and resolutions for future reference and quality assurance

Nanny (Full-time)

Self Employed
Galloway, USA
08.2018 - 04.2022
  • Childcare: Provide attentive and nurturing care for children, ensuring their safety and well-being
  • Daily Routine Management: Organize and maintain daily schedules, including meals, naps, playtime, and educational activities
  • Educational Activities: Plan and facilitate age-appropriate educational activities and play that promote cognitive, emotional, and social development
  • Meal Preparation: Prepare nutritious meals and snacks according to dietary guidelines and preferences
  • Hygiene and Grooming: Assist with bathing, dressing, and other hygiene-related tasks, ensuring children are clean and well-groomed
  • Transportation: Safely transport children to and from school, activities, and appointments
  • Household Tasks: Perform light housekeeping duties related to the children's areas, including cleaning up after meals, tidying play areas, and doing the children's laundry
  • Communication with Parents: Maintain open and regular communication with parents about their children's progress, activities, and any concerns
  • Health Monitoring: Monitor children's health, administer medications if needed, and respond appropriately to any signs of illness
  • Emotional Support: Provide emotional support and encouragement, helping children develop self-esteem and resilience

Education

Nurses Aide License - Healthcare

Fairfield Career Center
Lancaster, OH
05.2009

High School Diploma -

Groveport Madison
Groveport, Ohio
05.2009

Skills

  • Communication skills
  • Program Support
  • Documentation And Reporting
  • Deadline compliance
  • Time management
  • Documentation review
  • Computer literacy
  • Responsible
  • Customer Service
  • Troubleshooting and diagnosis
  • Decision-Making and Problem-Solving
  • Discretion and Integrity

Accomplishments

  • Nancy - I want to thank you for taking the time to walk me through the intake process for IHIS Support. You were very professional with those patients, and extremely knowledgeable. I learnt quite a lot from you this afternoon and I'm grateful for that oppurtunity. Keep up the good work and keep me posted on the opportunity that we discussed. From: Adesiji Atekoja
  • Good Afternoon Ms. Nancy: Thank you very much for your kind phone call this afternoon on the print PDF issue with detailed bills in IHIS. This is the first time I have had someone go out of their way to help and to call to see if things were working. I have never had anyone from IT reach out like this for persisting problems in IHIS. Greatly appreciated your help here. From: Dhanya Menon, Destination Medicine

Timeline

Clinical Applications Technician

The Ohio State University Wexner Medical Center
08.2022 - Current

Mychart Support Technician

The Ohio State University Wexner Medical Center
04.2022 - 08.2022

Nanny (Full-time)

Self Employed
08.2018 - 04.2022

Nurses Aide License - Healthcare

Fairfield Career Center

High School Diploma -

Groveport Madison
Nancy Loper