Summary
Overview
Work History
Education
Skills
Timeline
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Nancy Lord

Dudley,GA

Summary

Familiar with preparing and distributing customer statements, maintaining thorough and compliant records and resolving customer issues. Positive and upbeat when answering questions and offering information. First-rate oral and written, multitasking and decision-making abilities. Energetic medical professional skilled at cultivating professional relationships with staff, physicians and patients. Operates medical equipment and masters technologies with precision and focus. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

25
25
years of professional experience

Work History

Receptionist

Providence OBGYN
03.2023 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Streamlined the medical records system by regularly auditing and updating electronic health records.
  • Reduced errors in medical billing by meticulously reviewing patient charts for accurate code assignment.

Radiologic Technologist Assistant

Northside Medical Center
06.2011 - 10.2012
  • Operated radiologic equipment to produce diagnostic images and films.
  • Facilitated positive care experience for patients by establishing rapport and applying interpersonal skills to reduce anxiety and promote cooperation.
  • Minimized patients' exposure to radiation during x-ray imaging through application of shielding techniques and careful positioning of patients, equipment and restrictive devices.
  • Served as informational resource for patients and families by educating about imaging processes and addressing questions and concerns.
  • Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop and produce diagnostic images.
  • Upheld high level of service to patients by assisting in different ways, displaying professionalism and responding appropriately to questions and concerns.
  • Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.
  • Welcomed patients and tried to make procedures as pleasant as possible through discretion and personal support.

Title/Billing Clerk

Sunny King Automotive Group
02.1999 - 12.2004
  • Executed billing tasks and recorded information in company databases.
  • Monitored outstanding invoices and performed collections duties.
  • Managed invoicing and payment processing operations.
  • Handled account payments and provided information regarding outstanding balances.
  • Created improved filing system to maintain secure client data.
  • Developed rapport with clients and vendors to cultivate loyalty and satisfaction.
  • Reconciled past due accounts achieving 100% reduction in outstanding invoices.
  • Utilized talents and expertise to complete on-time and accurate monthly closing processes, journal entries and accruals.

Education

Business Associate -

West Georgia Technical College
Carrollton, GA
05.1993

High School Diploma -

Carrollton High School
Carrollton, GA
05.1991

Skills

  • Services Rendered Documentation
  • Account Collections
  • A/P and A/R Expertise
  • Statement Distribution
  • Customer Contact
  • Signature Verification
  • Data Imports
  • Office Supplies and Inventory
  • X-rays
  • Records management
  • Patient confidentiality
  • Diagnostic imaging services
  • Customer service expertise
  • Physician assistance

Timeline

Receptionist

Providence OBGYN
03.2023 - Current

Radiologic Technologist Assistant

Northside Medical Center
06.2011 - 10.2012

Title/Billing Clerk

Sunny King Automotive Group
02.1999 - 12.2004

Business Associate -

West Georgia Technical College

High School Diploma -

Carrollton High School

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Nancy Lord