Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nancy Lugo

Norwalk,Connecticut

Summary

Organized and enthusiastic, with experience processing payments accurately and ensuring high levels of customer satisfaction in all interactions. Responsible Cashier with experience handling money, restocking merchandise, and assisting customers with product identification. Efficient at accurately and quickly processing payments. Work areas have a history of being kept clean, neat, and professionally organized. All aspects of store operations are well-understood. Dedicated team member with excellent communication skills and a pleasant demeanor. Increased sales in the past by promoting current deals. By promoting current deals, we were able to increase sales. Professional and approachable, with exceptional customer service and sales skills. Cashier with strong mathematical abilities to calculate and verify totals who is tech-savvy and well-versed in POS operations. Dedicated, energetic, and skilled in assisting customers with any need. Provide unrivaled support to effectively drive customer loyalty. When assisting customers and coworkers, he is cheerful. Problem-solver with experience in customer service. Dedicated cashier with experience scanning and bagging customer items, processing payments, and keeping work areas tidy. Capable of quickly learning and improving performance in order to meet and exceed customer demands and sales goals. Motivated and professional, with a pleasant and hardworking personality.

Overview

3
3
years of professional experience

Work History

Cashier

Stew Leonard's
Norwalk, CT
  • Assist with duties in other areas of the store, such as fitting room monitoring and bagging and carrying out customers' purchases.
  • Provide outstanding customer service to all customers who enter the store.
  • Provide information about products and business logistics through phone calls and customer interactions.

Office Assistant

Crius Energy LLC
Norwalk, CT
04.2018 - 07.2019
  • Kept track of inventory and placed orders for office supplies, always looking for the most cost-effective options.
  • Organized meetings and set up meeting rooms.
  • Kept an eye on things.
  • Trained.
  • Kept the reception area clean to foster a positive, professional atmosphere for all stakeholders.
  • Distributed incoming mail to the appropriate recipients across the office.

Cashier Assistant (Seasonal Job)

Costco Wholesale
Norwalk, CT
09.2017 - 02.2021
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Checked customers' identification for proof of age and refused to sell alcohol or tobacco to minors.
  • Independently resolved issues with POS systems, card readers, and receipt printers to avoid customer delays.
  • Examined merchandise for signs of tampering or damage prior to processing returns and exchanges.
  • Bagged merchandise with care and efficiency to minimize damage.
  • Completed special orders for customers, provided gift wrapping, and prepared packages for shipments to maintain customer satisfaction.
  • Kept up to date on store promotions and made sales pitches to customers.
  • Assisted customers in managing large purchases by collecting items from shelves and storage locations.
  • Merchandised new stock in order to attract customers, grab their attention, and increase sales.
  • Greeted customers with a smile and offered prompt and dedicated assistance.
  • Checked customer prices and processed sales by scanning barcodes.
  • Educated customers about promotions to increase sales.
  • Assisted the distribution team by moving new inventory to departments for restocking.
  • Restocked, arranged, and organized merchandise in the front lanes to increase product sales.
  • Wrapped and bagged items for customers to protect them from damage and make them easier to transport.
  • Kept well-stocked cashier lanes and store shelves to promote strong sales.
  • Trained new team members on how to use the POS system, customer service strategies, and sales objectives.
  • Assisted customers in locating and selecting merchandise in any store department.

Education

High School -

Artes y oficios
01.1989

Dialysis Technician -

Manhatta
01.2016

Phlebotomist -

Manhatta
01.2016

Pharmacy Tech. -

Ashworth College

Skills

  • Customer relations
  • Inventorying products
  • Good telephone etiquette
  • Cash management
  • Credit card processing
  • Shelf-cleaning
  • Customer assistance
  • POS expertise
  • Merchandise restocking
  • POS operations
  • Cash Handling
  • Customer needs assessment

Timeline

Office Assistant

Crius Energy LLC
04.2018 - 07.2019

Cashier Assistant (Seasonal Job)

Costco Wholesale
09.2017 - 02.2021

Cashier

Stew Leonard's

High School -

Artes y oficios

Dialysis Technician -

Manhatta

Phlebotomist -

Manhatta

Pharmacy Tech. -

Ashworth College

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Nancy Lugo