Nancy Counts
San Ysidro,Ca
Summary
Ability to manage multiple tasks at a time, team player with pleasant yet firm management style with employees and staff. Diplomatic and tactful with professionals and non-professionals at all levels. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline driven environments. Excellent team building skills. Detail oriented and personable with all clients and guests.
Overview
22
22
years of professional experience
2005
2005
years of post-secondary education
Work History
Logistics Associate
Hudson Group Inc.
San Diego, California
06.2024 - Current
- Coordinated shipping schedules with carriers for timely deliveries.
- Managed inventory levels to ensure product availability.
- Utilized warehouse management software for tracking shipments.
- Assisted in organizing warehouse layout for efficient operations.
- Supported team members by training new hires on procedures.
- Processed incoming and outgoing shipments accurately and efficiently.
- Resolved any issues that arose during the shipping process such as damaged goods or incorrect orders received by customers in a timely manner.
- Provided customer service support by responding to inquiries from customers regarding order status and shipment details.
- Ensured compliance with safety regulations when handling hazardous materials or chemicals.
- Participated in logistics planning and forecasting activities to meet future demand effectively.
Manager in Training
The Salvation Army Family Thrift Store and Donation center
01.2015 - 01.2018
- Worked with upper management as a manager in training.
- Managed incoming loads, front register, as well as complaints and suggestions while working closely with General management.
- Worked closely with transition to work personnel, scheduling, payroll, overseeing everyday duties, processing incoming/outgoing loads, money handling to provide and generate a better customer experience.
Fresh & Easy
01.2014 - 01.2015
- Worked with upper management in ‘options’- the corporate training program for the management team.
- Managed incoming load, front registers, as well as handled customer complaints and suggestions while working closely with the General Manager, Managers, and Team Leaders in order to generate a better guest encounter and positive customer experience.
Front Desk Coordinator and Scheduling Assistant
Rocco’s Hair Design
01.2004 - 01.2005
- Appointment scheduling and appointment booking experienced.
- Problem solving skills and attention to detail oriented.
- Bilingual in both English and Spanish.
Front Desk Coordinator
Y.W.C.A
01.2004
- Front desk coordinator to a non-profit organization.
- Word, Excel and Office savvy.
- Bilingual and fluent in both English and Spanish.
- Special Skills Attention to detail and accuracy.
- Experienced in inventory control/ verification.
- Sales Management and reporting.
- Customer/ Client Relations.
- Work Flow Coordination.
- Front- End/ Back office retail store management experience.
Cintas Corporations
- Responsibilities include preparing bundles for delivery as required by the customer.
- Product folding may be done manually by hand or through use of an industrial garment folding machine.
- The position involves repetitive motions over the entire shift, including sitting, standing, walking and repeated bending, stretching, twisting and lifting.
- Daily accuracy and productivity of work is necessary for inventory control and accountability.
- Additional responsibilities include housekeeping and adherence to health and safety standards.
Education
Youth Opportunities Unlimited
San Diego, CASkills
- Attention to detail and accuracy
- Inventory control
- Sales management
- Reporting
- Customer relations
- Client relations
- Work flow coordination
- Front-end retail store management
- Back office retail store management
Referral Contact Information
Referral’s contact information upon request.
Referrals
- Christine Guida
- Ed Ferrer
- Veronica Ruiz
Timeline
Logistics Associate
Hudson Group Inc.
06.2024 - Current
Manager in Training
The Salvation Army Family Thrift Store and Donation center
01.2015 - 01.2018
Fresh & Easy
01.2014 - 01.2015
Front Desk Coordinator and Scheduling Assistant
Rocco’s Hair Design
01.2004 - 01.2005
Front Desk Coordinator
Y.W.C.A
01.2004
Cintas Corporations
Youth Opportunities Unlimited