Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nancy Martin

Certified Nursing Assistant
Bassett,VA

Summary

Experienced Caregiver accustomed to administering bedside and personal care, ambulation and personal hygiene assistance.

Overview

19
19
years of professional experience
1
1
year of post-secondary education
1
1
Certification

Work History

Private Caregiver

MAE WILLIAMS
Hardy, Virginia
06.2016 - 12.2021
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
  • Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Developed rapport to create safe and trusting environment for care.
  • Assisted patients with self-administered medications.
  • Maintained clean, safe and well-organized patient environment.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
  • Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Personal Caregiver

Patricia Cassidy
Martinsville, VA
04.2018 - 03.2021
  • Conferred with supervisor to discuss patient condition and medical care.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Consulted with supervisors to assess cases and plan strategies for enhancing care.
  • Maintained clean, safe and well-organized patient environment.
  • Provided basic grooming and hygiene assistance to patients.
  • Assisted patients with personal requirements for housekeeping and grooming assistance.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
  • Transported individuals to events and activities, medical appointments and shopping trips.
  • Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.

Customer Service Manager/CO OWNER

LITTLE MOUNTAIN MOTORS/JD TRUCKING
BASSETT, Virginia
01.1984 - 06.1994
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Managed department call volume of2 5 calls per day and coordinated department schedules to maximize coverage during peak hour
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Sustained continuous improvement by implementing customer interface management systems through telephone communication, email marketing, live chat services and social media.
  • Monitored customer service operations to assess agent performance and provide feedback.
  • Contacted existing and prospective customers by phone or email on consistent basis, which resulted in regularly surpassing sales targets.
  • Followed through with client requests to resolve problems.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Assisted customers with navigating internal SH[PPING
  • systems to obtain satisfactory outcomes.

Education

High School Diploma -

Blue Ridge Job Corps Center
Marion, VA
10.1987 - 10.1988

Skills

Progress documentation

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Certification

CERTIFIED NURSING ASSISTANT

Timeline

Personal Caregiver

Patricia Cassidy
04.2018 - 03.2021

Private Caregiver

MAE WILLIAMS
06.2016 - 12.2021

High School Diploma -

Blue Ridge Job Corps Center
10.1987 - 10.1988

Customer Service Manager/CO OWNER

LITTLE MOUNTAIN MOTORS/JD TRUCKING
01.1984 - 06.1994

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Nancy MartinCertified Nursing Assistant