Nancy Martin
Los Angeles,CA
Summary
Well-qualified Administrative Professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Dispatcher
Ashe Society
08.2023 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 7 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Enhanced customer satisfaction by providing personalized cannabis product recommendations based on individual needs and preferences.
- Provided exceptional service to medical patients, educating them on appropriate dosage and consumption methods for their specific conditions.
- Assisted with inventory management, ensuring accurate stock levels and timely restocking of high-demand items.
- Educated customers on state regulations surrounding cannabis consumption, helping them navigate legal limitations responsibly.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Leasing Consultant
University Gateway
01.2022 - 08.2023
- Responded to requests and scheduled appointments for property showings.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Maintained processes for bank reconciliations, bank covenant compliance and financial reporting.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Contracted maintenance workers based on tenant needs and acted quickly to maintain tenant satisfaction during emergency situations.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Collected rent and tracked resident payments and information in computer system.
Social Media Manager
Fvght Club/Group Chat
01.2019 - 08.2023
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Increased customer engagement through social media.
- Increased music streams by 17% utilizing marketing campaigns and learning social media algorithms.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
Delivery Driver
Sweet flower
09.2020 - 03.2021
- Confirmed all orders are accurate and complete prior to departure.
- Properly loaded, organized, and secured orders - ensuring all items are delivered in tact and on time.
- Doubled as customer service advocate in stores which includes but is not limited to up-selling products, answering all customer questions, and ensuring customer satisfaction while fostering positive working relationships with regular customers.
- Handled 100% of cash and debit transactions.
Shift Leader
Shake Shack
03.2018 - 09.2020
- Made sure meals were cooked 100% to customer satisfaction.
- Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
- Frequently checked on customers to ensure their experience was up to their standards. Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Kept register accurate through correct billing, payment processing and cash management practices.
Education
Associate of Applied Science - Early Childhood Education
Santa Monica College
Santa Monica, CA05.2020
Trade Program in Medical Billing & Coding -
Southern California Health Institute
Los Angeles, CA05.2020
Skills
- Multitasking Abilities
- Social media marketing
- Written Communication
- Organization and Time Management
- Updating logs
- Route Planning
- Data Entry
- Order Fulfillment
- Problem-Solving
- Customer Service
- Prioritizing calls
- Customer Relations
Accomplishments
- Proficient in Microsoft Office.
Certification
BLS/CPR
Timeline
Dispatcher
Ashe Society
08.2023 - Current
Leasing Consultant
University Gateway
01.2022 - 08.2023
Delivery Driver
Sweet flower
09.2020 - 03.2021
Social Media Manager
Fvght Club/Group Chat
01.2019 - 08.2023
Shift Leader
Shake Shack
03.2018 - 09.2020
Associate of Applied Science - Early Childhood Education
Santa Monica College
Trade Program in Medical Billing & Coding -
Southern California Health Institute
BLS/CPR
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