Nancy Martin

Flight Attendant

Southwest Airlines

Denver, CO

05.1998 - 06.2016

Operated in compliance with all airline and federal aviation regulations to ensure complete compliance with safety and security procedures.
Maximized storage space by directing passengers in correct ways of stow luggage in overhead compartments and under seats.
Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
Maintained high standard of cleanliness and personal appearance to promote sense of professionalism and passenger confidence in crew.
Inspected interior of aircraft prior to, during and after flights to make sure emergency equipment was in place.
Reassured and comforted passengers in personable manner during turbulent flights and unavoidable delays.
Maintained firm yet positive attitude when dealing with distressed passengers, working to provide information about connecting flights, calm fears and provide secure environment.
Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
Answered passengers’ questions and provided solutions to issues arising during flights.
Relayed updates and information to passengers in a friendly and timely manner.
Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
Supervised unaccompanied minors during flights.