Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nancy Martinez

Phoenix,AZ

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
6
years of professional experience

Work History

Cleaning Professional

ABM Janitorial Services
12.2017 - 12.2018
  • Followed proper handling procedures for chemical cleaners and power equipmen to prevent damage to floor and fixture.
  • Collected and disposed of garbage and debris from ashtrays and trash cans and placed trash receptacles outside for pickup.
  • Maintained safety protocols through proper, cost-effective and safe handling of equipment, chemicals and material usage.


Computer Sales Associate

Fry's Electronics
04.2018 - 10.2018
  • Built strong relationships with store customers based on knowledgeable support for diverse computer needs.
  • Supported back-end team in keeping computer technology organized and locating desired items for customers.
  • Partnered with computer sales team and other store personnel to deliver unparalleled customer support and maximize revenue.
  • Engaged customers throughout sales process and followed store procedures to maximize satisfaction.

Laundry Attendant/Housekeeper

Inn Suites Hotel & Suites
10.2018 - 02.2019
  • Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
  • Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
  • Collected soiled linens and clothing and pretreated stains.

Wireless Sales Associate/CSR

Cricket Wireless
02.2019 - 12.2019
  • Educated customers on product and service offerings.
  • Saved cost while verifying proper inventory levels on all inbound merchandise.
  • Pleasantly greeted customers, offered assistance and explained details regarding latest promotions.
  • Facilitated daily and weekly physical inventory counts.
  • Promoted product quality, value and style to Influence customer buying decisions.

Store Manager

As Wireless
01.2020 - 01.2021
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.

Learning Ambassador

Amazon
01.2021 - 11.2021
  • Led small group sessions to help students review and practice concepts.
  • Supported New Hire learning needs and provided individualized guidance to promote individual goal-achievement.
  • Assessed New Hires to determine appropriate level of required support.
  • Supported New Hires in the use of technology to enhance their learning.
  • Motivated New Hires to learn new positions and complete assignments.

Warehouse Associate

TJ Maxx Distribution Center
11.2021 - 09.2022
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles

Packer

Gruma Corporation - Mission Foods
09.2022 - Current
  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Collaborated with team members to achieve daily goals and meet company objectives.
  • Completed daily orders with expert packing of items.

Education

High School Diploma -

South Mountain High School
Phoenix, AZ
05.2018

Skills

  • Material Sort
  • Barcode Scanners
  • Team Meetings
  • Reading Comprehension
  • Effective Prioritization
  • Food Safety Regulations

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Packer

Gruma Corporation - Mission Foods
09.2022 - Current

Warehouse Associate

TJ Maxx Distribution Center
11.2021 - 09.2022

Learning Ambassador

Amazon
01.2021 - 11.2021

Store Manager

As Wireless
01.2020 - 01.2021

Wireless Sales Associate/CSR

Cricket Wireless
02.2019 - 12.2019

Laundry Attendant/Housekeeper

Inn Suites Hotel & Suites
10.2018 - 02.2019

Computer Sales Associate

Fry's Electronics
04.2018 - 10.2018

Cleaning Professional

ABM Janitorial Services
12.2017 - 12.2018

High School Diploma -

South Mountain High School

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