Iridiana Moreno
Porterville,CA
Summary
Highly experienced, organized, and detail-oriented administrative professional with experience providing executive-level support. Skilled in developing and maintaining efficient office operations and streamlining administrative processes. Possess excellent organizational, communication, and multitasking skills, as well as strong proficiency in MS Office Suite. Proven ability to work independently and collaboratively in a fast-paced environment to exceed expectations. Professional with strong background in maintaining safety and security within facilities. Skilled in crisis management, conflict resolution, and enforcing rules and regulations. Focused on collaboration and achieving results, adaptable to changing needs. Known for reliability and effective communication, with keen observational skills and strong sense of integrity.
Overview
10
10
years of professional experience
Work History
Probation Correctional Officer
Tulare County Probation Department
08.2024 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
- Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
- Cultivated positive relations with inmates, reducing tensions and promoting safer environment.
- Implemented innovative inmate management techniques, leading to decrease in disciplinary incidents.
Laboratory Technician
Sunrise labs
06.2022 - 02.2023
- Utilized a range of laboratory equipment, including microscopes, centrifuges, pipettes, and spectrophotometers
- Performed routine laboratory tests and analyses in support of research objectives, ensuring accuracy and precision of results
- Maintained accurate records of data collected from experiments
- Conducted quality control checks on all lab instruments and supplies
- Reported any malfunctions or discrepancies related to lab equipment immediately to supervisor
- Generated reports to document results
- Ensured compliance with relevant safety regulations when handling hazardous materials in the lab
- Prepared reagents and solutions according to established protocols
- Set up and operated laboratory instruments to perform standardized testing in accordance with industry and standard operating procedures
- Calibrated instruments with accuracy and precision following established procedures
- Analyzed test results using statistical methods to draw meaningful conclusions about samples tested
- Calibrated scientific equipment such as pH meters, thermometers, balances
- Collaborated with colleagues on various projects to ensure timely completion of tasks
- Reviewed existing literature to stay abreast of current trends within the field of study
Receptionist
United Staffing
01.2019 - 07.2020
- Greeted visitors warmly and ensured they had a positive experience
- Answered phones professionally in accordance with organizational protocols
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions
- Assisted with administrative tasks such as filing documents, copying materials
- Provided superior customer service by responding to inquiries in an efficient and friendly manner
- Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches
- Maintained accurate records of all incoming calls, messages, and visitors
- Delivered accurate phone messages to personnel with legibly written call-back numbers and names
- Answered questions about organization and provided callers with address, directions, and other information
- Managed daily calendar appointments for staff members
- Operated multi-line telephone system to answer incoming calls and accurately direct callers to appropriate employees
- Verified identification credentials upon entry into building premises
Receptionist
Integrative Health Center of California
09.2016 - 10.2017
- Greeted visitors warmly and ensured they had a positive experience
- Handled cash and credit card payments with accuracy
- Answered phones professionally in accordance with organizational protocols
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions
- Assisted with administrative tasks such as filing documents, copying materials
- Developed effective working relationships with clients to ensure satisfaction with services provided
- Managed daily calendar appointments for staff members
- Operated multi-line phone system efficiently while managing high call volume
- Maintained confidentiality of sensitive information obtained through job duties
Administrative Assistant
11.2014 - 08.2016
- Accelerated the appointment system by incorporating an interactive calendar, resulting in hassle-free appointment logging
- Demonstrated excellent abilities in customer orientation by assisting the marketing department in promotional wellness campaigns
- Provided backup support to other departments, which was highly admired by the General Manager
- Maintained files and filing, keeping sensitive information confidential
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records
- Processed incoming mail and distributed to relevant departments or individuals
Education
Administration of Justice in Criminal Justice -
Porterville College
05.2024
Associates of Science - Business Administration
San Joaquin Valley College
Visalia, CA03.2016
Skills
- Compiling data or facts
- Record keeping
- Updating information or records
- Researching
- Excellent written and verbal communication skills
- Confident
- Articulate
- Professional
- Empathic listener
- Persuasive speaker
- Competitive attitude
- Strong commitment to team environment dynamics
- Administrative Support
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Policy enforcement
- Safety and security enforcement
- Search and seizure procedures
- Observation
- Surveillance
- Trained in defensive tactics
- Stress tolerance
- Observation techniques
- Booking procedures
- Gang awareness
- File and record maintenance
- Ethical standards of conduct
- Excellent problem solver
- Strategic planning and organization
- Occupational hazards and safety precautions
- Safety and security
Accomplishments
- Accelerated the appointment system by incorporating an interactive calendar, resulting in hassle-free appointment logging.
- Demonstrated excellent abilities in customer orientation by assisting the marketing department in promotional wellness campaigns.
- Provided backup support to other departments, which was highly admired by the General Manager.
Languages
Spanish
Limited Working
Timeline
Probation Correctional Officer
Tulare County Probation Department
08.2024 - Current
Laboratory Technician
Sunrise labs
06.2022 - 02.2023
Receptionist
United Staffing
01.2019 - 07.2020
Receptionist
Integrative Health Center of California
09.2016 - 10.2017
Administrative Assistant
11.2014 - 08.2016
Associates of Science - Business Administration
San Joaquin Valley College
Administration of Justice in Criminal Justice -
Porterville College
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