Nancy Martinez
Keokuk,IA
Summary
Dynamic sales professional with a goal-oriented mindset, experienced at Cox Automotive in lead generation and client engagement. Proven track record in building customer relationships and strong negotiation skills, enhancing outreach effectiveness. Adept at utilizing CRM tools to streamline processes and drive sales opportunities, fostering loyalty and repeat business.
Overview
23
23
years of professional experience
Work History
Sales Lead Generator
Cox Automotive
09.2017 - 06.2025
- Developed targeted lead generation strategies to enhance client engagement and drive sales opportunities.
- Conducted market research to identify potential customers and refine outreach processes for increased effectiveness.
- Collaborated with marketing teams to align promotional efforts with lead generation initiatives, ensuring consistency in messaging.
- Trained junior staff on best practices for lead qualification and effective communication techniques with prospects.
Customer Service Representative
TLC and Associates
05.2008 - 09.2017
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Facilitated training sessions for new team members on customer service protocols and best practices.
- Streamlined processes to enhance response times for customer requests, improving overall satisfaction rates.
- Implemented feedback mechanisms to gather client insights, driving continuous improvement in service delivery.
- Mentored junior representatives, fostering a collaborative environment focused on achieving service excellence.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
HOA Specialist/Customer Support Specialist
Countrywide Home Loans
11.2002 - 05.2008
- Mentored junior staff, fostering professional growth and ensuring adherence to best practices within the team.
- Analyzed industry trends to inform decision-making and align strategies with organizational goals.
- Analyzed customer accounts to account for shortfalls in upcoming year.
- Negotiated payments for delinquent HOA payments in superlien states.
- Enhanced customer satisfaction with timely and accurate issue resolution.
Education
General
Sylmar High School
Sylmar, CANo Degree -
Pacific Coast Trade School
Lancaster, CASkills
- Customer relationship building
- Goal-oriented mindset
- Strong negotiation
- Objection handling
- Lead qualification
- Cold calling expertise
- CRM proficiency
- Telephone and email etiquette
- Outbound calling
- Appointment scheduling
- Client engagement
- Lead generation
Timeline
Sales Lead Generator
Cox Automotive
09.2017 - 06.2025
Customer Service Representative
TLC and Associates
05.2008 - 09.2017
HOA Specialist/Customer Support Specialist
Countrywide Home Loans
11.2002 - 05.2008
General
Sylmar High School
No Degree -
Pacific Coast Trade School
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