Nancy Mata
Las Vegas
Summary
Dynamic and results-driven professional with extensive experience in customer service and office administration at Vision 3. Proven ability to enhance patient satisfaction through effective appointment scheduling and optical dispensing. Bilingual and skilled in multitasking, I excel in fostering positive relationships while ensuring quality patient care and efficient office operations. A natural leader open to new learning opportunites.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Optometrist Assistant
Vision 3
04.2025 - Current
- Assisted with frame selection process, helping patients choose eyewear that best suited their lifestyle needs and preferences.
- Improved patient experience by efficiently scheduling appointments and managing follow-up communications.
- Contributed to a positive office environment by providing excellent customer service to patients both in-person and over the phone.
- Maintained a clean and organized workspace, ensuring that all equipment was properly sanitized between uses.
- Ensured quality patient care by assisting optometrist with pre-testing, diagnostic testing, and contact lens fittings.
- Maintained patient confidentiality at all times, adhering to HIPAA guidelines and protecting sensitive information from unauthorized access.
- Streamlined office processes by coordinating insurance billing and maintaining up-to-date information on coverage changes.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
Store Manager
Windsor Fashions
04.2020 - 05.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Shift Leader
Dutch Bros
12.2021 - 07.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Front End Supervisor
Ross Dress for Less
03.2019 - 11.2021
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
- Handled personnel issues such as attendance tracking, time-off requests, disciplinary actions fairly.
Assistant Manager
Little Caesars Pizza
03.2013 - 08.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Education
Graduate Certificate - Medical Assistant
High Desert Medical College
Lancaster, CA06-2025
High School Diploma -
Desert Winds High School
Lancaster, CA05-2014
Skills
- Office administration
- Appointment scheduling
- Eyewear adjustment
- Patient testing
- Optical dispensing
- Insurance verification
- Customer service
- Multitasking and organization
- Bilingual
- Payroll tracking
- Schedule making
Certification
- CMA - Certified Medical Assistant
- CPR Certified
Languages
English
Spanish
Native or Bilingual
Timeline
Optometrist Assistant
Vision 3
04.2025 - Current
Shift Leader
Dutch Bros
12.2021 - 07.2022
Store Manager
Windsor Fashions
04.2020 - 05.2025
Front End Supervisor
Ross Dress for Less
03.2019 - 11.2021
Assistant Manager
Little Caesars Pizza
03.2013 - 08.2017
Graduate Certificate - Medical Assistant
High Desert Medical College
High School Diploma -
Desert Winds High School
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