Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nancy Mayorga

Nancy Mayorga

Houston

Summary

Dynamic leader with a proven track record in retail operations and customer service excellence, notably at Autozone. Expert in driving sales team leadership and achieving targets through innovative management and a driven work ethic. Skilled in cash handling and store management, consistently enhancing customer satisfaction and loyalty.

Bilingual Retail Sales Manager with experience driving business growth and creating positive working environment. Eager to apply outstanding client rapport and marketing strategy skills to augment employer's services and market share.

Overview

8
8
years of professional experience

Work History

Retail Sales Manager

Autozone
01.2024 - Current
  • Maintained company's visual merchandise standards through general housekeeping and planograms.
  • Maintained a clean and organized storefront at all times by enforcing strict housekeeping standards across the entire team.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Handled customer service issues, ensuring customer satisfaction and loyalty
  • Count the safe money
  • Count the cashiers registers with audits and sweeps
  • Customer service
  • Putting up merchandise

Retail Worker

Family Dollar
06.2024 - 12.2024
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.

Retail Worker

Burlington
05.2021 - 01.2022
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Child Caretaker

LA Fitness
10.2018 - 03.2020
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.

Cashier

Traders Village
05.2018 - 08.2018
  • Welcomed customers and helped determine their needs.
  • Clean the station
  • Help customers with the rides

Warehouse Worker

Amazon
08.2017 - 04.2018
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as Number pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.

Education

Parts Experts -

Houston Heights High School
Houston, TX
05.2014

Skills

  • Customer service
  • Retail operations
  • Sales expertise
  • Driven work ethic
  • Management
  • Cash handling
  • Store opening and closing
  • Sales team leadership

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Retail Worker

Family Dollar
06.2024 - 12.2024

Retail Sales Manager

Autozone
01.2024 - Current

Retail Worker

Burlington
05.2021 - 01.2022

Child Caretaker

LA Fitness
10.2018 - 03.2020

Cashier

Traders Village
05.2018 - 08.2018

Warehouse Worker

Amazon
08.2017 - 04.2018

Parts Experts -

Houston Heights High School

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Nancy Mayorga