Nancy Mbugua

• Managed high-volume bar with rapid customer turnover, maintaining efficiency during peak hours
• Expertly mixed and prepared cocktails according to recipe specifications and customer preferences
• Processed cash and credit transactions accurately while maintaining financial accuracy
• Provided exceptional customer service, creating a welcoming and fun atmosphere

• Maintained a clean, organized bar area while efficiently serving a high volume of customers
• Communicated effectively with barbacks, servers, and kitchen staff to ensure smooth service
• Managed customer tabs and provided prompt billing services

• Led inventory management efforts to maintain stock levels and reduce wastage
• Worked swiftly and efficiently during peak hours, handling multiple orders simultaneously
• Delivered excellent customer service, greeting customers warmly and ensuring satisfaction

• Created positive guest experiences through friendly and efficient service
• Stayed up-to-date on menu choices, current promotions, and beverage pairings to guide customer selections

• Served guests in a high-end dining environment, offering personalized service to ensure a relaxed and enjoyable experience
• Knowledgeable about wine pairings, cocktails, and beer, allowing for informed customer recommendations

Administrative Assistant January 2024-Present

• Preparing, organizing and storing information in paper and digital form
• Prepare communications, such as memos, emails, invoices, and reports
• Maintain accurate books on accounts payable and receivable
• Reconciling bank statements
• Collecting payroll data and processing checks