Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

NANCY MCCORMICK

Franklin ,TN

Summary

Dynamic retail professional with extensive experience at Williams Sonoma Inc., excelling in customer engagement and team leadership. Proven track record in implementing effective sales strategies and optimizing inventory management, resulting in increased profitability. Skilled in employee training and fostering a collaborative environment, driving team success and enhancing customer satisfaction.

Overview

4
4
years of professional experience

Work History

Assistant Manager/Sales and Service Supervisor

Williams Sonoma Inc
06.2022 - Current
  • Oversaw daily operational tasks, ensuring high standards of quality and service delivery.
  • Implemented merchandising strategies that optimized product visibility and increased sales potential.
  • Resolved customer concerns promptly, thereby reinforcing brand loyalty and satisfaction.
  • Maintained clean and organized store environment to enhance customer experience.
  • Supervised team performance, establishing goals and providing constructive feedback.
  • Collaborated with management on promotional events to boost customer engagement.
  • Conducted staff training programs to elevate skills and improve overall team performance.
  • Monitored inventory management processes, ensuring accuracy in stock levels.

Sales/Key Holder

Ann Taylor
11.2022 - 10.2023
  • Trained and mentored team members on product knowledge and customer service techniques.
  • Managed cash register operations, ensuring accuracy in transactions and balancing daily sales reports.
  • Implemented inventory management practices to optimize stock levels and reduce waste.
  • Assisted in visual merchandising to enhance store presentation and drive customer engagement.

Store Manager

Torrid
11.2021 - 06.2022
  • Managed daily operations, ensuring efficient workflow and high-quality customer service.
  • Developed and implemented sales strategies to enhance store performance and customer engagement.
  • Trained and mentored staff, fostering a collaborative team environment and improving employee retention.
  • Analyzed inventory levels, optimizing stock management to reduce waste and increase profitability.
  • Conducted regular performance evaluations, providing constructive feedback to improve team productivity.
  • Managed inventory control, cash control, and store opening and closing procedures.

Education

Associate of Applied Science - Practical Nursing

Tn College of Applied Technology
Franklin, TN
09.2013

Skills

  • Customer engagement and support
  • Cash handling
  • Team leadership skills
  • Effective decision making
  • Employee training and supervision
  • Goal achievement strategies
  • Retail operations oversight

Accomplishments

First employee at Williams Sonoma to make President’s Club for sales at this location and have done every year with an increase in sales.

Timeline

Sales/Key Holder

Ann Taylor
11.2022 - 10.2023

Assistant Manager/Sales and Service Supervisor

Williams Sonoma Inc
06.2022 - Current

Store Manager

Torrid
11.2021 - 06.2022

Associate of Applied Science - Practical Nursing

Tn College of Applied Technology

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