Nancy Potts
Clinton,CT
Summary
Born an raised in New York over 20 years of Corporate Resteraunt Management and training. Relocated to Clinton Ct in 2009 with my family mother of 3 children, 2 are now adults. Working in Real Estate since 2021 to current. Licensed in CT and RI.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Realator
William Raveis Real Estate Mortgage & Insurance
03.2021 - Current
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
- Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
- Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
- Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.
- Ensured compliance with federal/state laws regulating real estate transactions.
- Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
- Assisted clients in navigating complex financial transactions, ensuring a smooth process from start to end.
- Wrote contracts to outline sales and purchases of properties.
- Conducted thorough research on comparable properties to develop strategic pricing recommendations for sellers based on current market trends.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Compared recently sold area properties to determine competitive market prices.
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
- Created compelling listing presentations that showcased properties'' unique features while highlighting their potential value to prospective buyers.
- Improved office efficiency by implementing streamlined systems for managing appointments, tracking leads, and organizing paperwork related to property transactions.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Developed and presented proposals to clients to raise awareness of potential real estate investments.
- Negotiated contracts with buyers and sellers to maximize customer savings.
- Prepared and presented contracts and other legal documents to clients.
- Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
- Appraised commercial properties, maintaining accuracy and employing knowledge of area markets for accuracy.
Restaurant Manager
Applebee's Bar And Grill
10.2009 - 03.2021
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
- Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
- Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
- Streamlined front-of-house operations by introducing digital reservation systems and mobile payment options for enhanced convenience.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Purchased food and cultivated strong vendor relationships.
Education
Real Estate License -
New Haven Middlesex School of Real Estate
Branford, CT02.2021
Certification -
Serve Safe Certification
Groton, CT01.2010
Calhoun High School
Merrick, NY1997
Skills
- Client Relations
- Contract Negotiation
- Strong negotiation skills
- Property Marketing
- Tech-savvy mindset
- Schedule Coordination
- Negotiation
- Database Management
- Sales negotiation
- Market Research
- Property Management
- Business Development
- Leasing and sales
- Price Structuring
- Staff Management
- Sales Development
- Loan Processing
- Administrative Support
- Appraisals
- Active State Name Real Estate License
- Tech-Savvy
- Buyer contracts
- Proficient in Microsoft Office
- State Association of Realtors
- Market research data entry
- Interior Staging
- Specialization sales
- Home inspections
- Financial Planning
- Software expert
- Real Estate Law
- Microsoft Office
Accomplishments
Top Sales Associate Madison office
Top Listing Associate Madison office
Customer Service Madison Office
Top 1% in sales Madison office
Certification
Real Estate license Ct
Real Estate license RI
Chip certificate
Human Resource Certificate
Timeline
Realator
William Raveis Real Estate Mortgage & Insurance
03.2021 - Current
Restaurant Manager
Applebee's Bar And Grill
10.2009 - 03.2021
Real Estate License -
New Haven Middlesex School of Real Estate
Certification -
Serve Safe Certification
Calhoun High School
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