Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager
Nancy  Medina

Nancy Medina

Summerfield,FL

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.

Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Well-versed in reservation, accounting and hotel management systems.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

17
17
years of professional experience

Work History

Royal Service Agent

Take Care Health Services
Allentown , Pa
07.2017 - 05.2019
  • Greeted guests in a warm and friendly manner.
  • Assisted guests with check-in and check-out procedures, including room selection, payment processing, and key delivery.

The Salvation Army Thrift Store &donation Store

Organize clothes
Allentown , Pa
10.2012 - 09.2017
  • Assisted customers in locating desired items and answered questions about merchandise.
  • Helped unload, sort and organize donated clothing, furniture and other items for sale.
  • Organized thrift store shelves, racks and display cases according to size, color or type of item.

Subway Store

Working attend costumer with food
Allentown , Pa
03.2007 - 03.2011
  • Monitored inventory levels and placed orders to restock shelves.

Lehigh Valley Hospital

Sodexo restaurant
, Pa
05.2010 - 12.2010
  • Assisted in the coordination of city staff, contractors, and stakeholders to ensure efficient completion of projects.
  • Inspected completed work against contract documents ensuring quality control standards were met.
  • Oversaw meal preparation and monitored food handling to encourage safety.
  • Received, organized and rotated paper goods and food ingredients.
  • Maintained budgeted food costs using tools within inventory management system.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Delegated work to staff, setting priorities and goals.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Observed food safety and sanitation protocols to reduce germ spread.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Organized and conducted public meetings to discuss alley improvement projects.

Trade Mark Company

Paking
Allentown , Pa
02.2005 - 09.2006
  • Provided personal consultations to determine clients' styling needs and preferences.

Secretary's Assistant

Taxes Plus & Associates
Allentown , Pa
01.2002 - 12.2003

Answer phone call from the customers

  • Answered and screened incoming calls for the secretary.
  • Ordered office supplies when needed.
  • Proofread documents before submission to ensure accuracy of content and grammar.
  • Responded quickly and accurately to inquiries from internal customers regarding procedures or policies.
  • Received and screened visitors and telephone calls for personnel and management staff.

Education

Associate of Science - Nurse Assistant

Lehigh Carbon & Northhampton Community Colleges
Bethlehem, PA
08.2018

Computer And Information Systems Security

Peen State
Allentown , Pa
05.2010

Skills

  • Guest Registration
  • Payment Collection
  • Administrative Support
  • Front Desk Management
  • Concierge Services
  • Reservation Management
  • Regulatory Compliance
  • Customer Service Management
  • File Management
  • Front Office Management
  • Invoicing and Billing
  • Revenue Management
  • Guest Relations
  • Guest Reception
  • Switchboard Operation
  • Customer Service
  • Cash Handling
  • Transaction Processing
  • Office Organization
  • Records Management
  • Payment Processing
  • Data Entry
  • Staff Scheduling
  • Relationship Building
  • Data Confidentiality
  • Hospitality Services
  • Computer Skills

Timeline

Royal Service Agent

Take Care Health Services
07.2017 - 05.2019

The Salvation Army Thrift Store &donation Store

Organize clothes
10.2012 - 09.2017

Lehigh Valley Hospital

Sodexo restaurant
05.2010 - 12.2010

Subway Store

Working attend costumer with food
03.2007 - 03.2011

Trade Mark Company

Paking
02.2005 - 09.2006

Secretary's Assistant

Taxes Plus & Associates
01.2002 - 12.2003

Associate of Science - Nurse Assistant

Lehigh Carbon & Northhampton Community Colleges

Computer And Information Systems Security

Peen State
Nancy Medina