Nancy Medina
Loveland,Ohio
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Customer-oriented. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Uses decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
General Manager
Ohio Valley Goodwill
Cincinnati, OH
08.2009 - Current
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Reported issues to higher management with great detail.
- Trained and guided team members to maintain high productivity and performance metrics.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Bachelor Of Science - Accounting And Business Management
University of Cincinnati
Cincinnati, OH06.2002
Associate Of Applied Business - Business
University of Cincinnati Clermont College
Batavia, OH06.1994
Skills
- Verbal and Written Communication
- Staff Training
- Time Management
- Staff Motivation
- Sound Judgment
- Leadership
- Analytical Skills
- Cost Analysis and Savings
- Customer Experience
- Performance Improvement
Timeline
General Manager
Ohio Valley Goodwill
08.2009 - Current
Bachelor Of Science - Accounting And Business Management
University of Cincinnati
Associate Of Applied Business - Business
University of Cincinnati Clermont College
Similar Profiles
Andrea AmyxAndrea Amyx
Team Lead Manager at Ohio Valley GoodwillTeam Lead Manager at Ohio Valley Goodwill
Michael WagnerMichael Wagner
Cashier at Goodwill Industries of OhioCashier at Goodwill Industries of Ohio
Sherri ZalesnySherri Zalesny
Supply Coordinator at Ohio Valley Medical Center East Ohio Regional HospitalSupply Coordinator at Ohio Valley Medical Center East Ohio Regional Hospital
Nathan ManleyNathan Manley
Student Athlete at Wright State UniversityStudent Athlete at Wright State University
Emma NehlenEmma Nehlen
Family Nanny at Murphy FamilyFamily Nanny at Murphy Family