Nancy Medina
Miami,FL
Summary
Energetically contributed to Nikev Cleaning Services Corporation by mastering efficient cleaning techniques and fostering team collaboration. Demonstrated exceptional customer service, leading to increased client satisfaction and loyalty. Adapted to diverse tasks with a flexible schedule, ensuring safety and productivity. Achieved remarkable results through deep cleaning processes and effective communication, setting new standards in cleanliness and client relations.
Overview
19
19
years of professional experience
Work History
Cleaning Crew Member
Nikev Cleaning Services Corporation
02.2019 - Current
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
- Used time management and efficient cleaning methods to meet deadlines.
- Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
- Maintained a safe working environment through the careful use of equipment and adherence to safety protocols.
- Demonstrated attention to detail while performing thorough cleaning services for optimal client satisfaction.
- Developed strong relationships with clients, providing prompt communication and updates on the progress of cleaning tasks, ensuring their satisfaction.
- Contributed to a positive work atmosphere by fostering teamwork and open communication among crew members.
- Increased customer satisfaction by providing exceptional service and exceeding expectations in cleanliness.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
- Assisted in training new crew members on company policies, procedures, and best practices in cleaning operations.
- Improved overall team productivity with proper time management and prioritization of tasks.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
Cosmetology Assistant
Update Hairstyles
02.2006 - 09.2019
- Assisted with reception duties as needed to ensure seamless appointment scheduling and check-out procedures.
- Provided exceptional assistance during color treatments, meticulously mixing formulas according to stylist instructions for accurate results.
- Collaborated effectively with fellow team members to provide comprehensive care for each client''s unique beauty needs.
- Assisted clients in achieving desired looks by providing personalized hair, makeup, and skincare services.
- Contributed to overall business growth through effective cross-selling of additional services and products during appointments.
- Contributed to a positive salon environment through exceptional customer service and engaging conversation with clients.
- Maintained a clean and organized salon workspace, upholding strict sanitation protocols for client safety.
- Developed strong relationships with repeat clients, resulting in increased loyalty and consistent bookings.
- Helped prepare clients for hair service.
- Processed payments, entering sales in register for prompt customer service.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Answered telephone calls to provide information and schedule new appointments.
Education
High School Diploma -
Dr. Pila
Ponce, PRSkills
- Efficient Cleaning Techniques
- Deep cleaning processes
- Basic maintenance tasks
- Chemical Handling
- Customer service-focused
- Flexible scheduling
- Professional Appearance
- Team Collaboration
- Flexible Schedule
- Adaptable and Flexible
- Safety Standards and Protocols
- Productivity and Time Management
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Cleaning Crew Member
Nikev Cleaning Services Corporation
02.2019 - Current
Cosmetology Assistant
Update Hairstyles
02.2006 - 09.2019
High School Diploma -
Dr. Pila
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