NANCY MEDINA

Oversaw audits to enhance revenue management processes.

Managed procurement of office supplies and maintained clinic inventory.

Coordinated integration process for four separate clinics.

Maintained accurate physician credentialing records.

Acted as intermediary for human resources concerns.

• Establish and implement effective workplace workflow
• Hire, train and monitor administrative onboarding for all staff
• Monitor all inventory including equipment and any medications and ordered needed inventory
• Collaborated with Physicians to develop business strategies to improve quality of care and improve revenue
• Responsible for all grievances in the office from Physicians, staff, or patients
• Coordinated staff meetings and performance reviews
• Managed daily practice operations such as billing, debts collections, daily huddles
• Supervised AH MG dashboards such as annual wellness visits and transitional care management appointments
• Report monthly productivity to providers and staff to maximize access to patients
• Managed front-line staff, medical assistants allocated resources across the hours of operation

• Manage the offices front-line non-exempt staff, requiring interviewing, hiring, training, progressive discipline, dismissals, performance appraisals, and employee relations/ created training manuals and material for new hires
• Schedule staff and allocate resources across hours of operation to maximize patient access and satisfaction, provider productivity and efficiency, staff productivity, cost-savings, and operational efficiencies
• Report monthly productivity results to providers and staff.
• Supervised billing department, front office and medical staff of 15 employees. Conducted employee staff meetings and performance evaluations in effort to increase productivity and reach our strategic goals.
• Produced weekly productivity and financial reports to improve workflow/ implemented new registration workflow
• Committee member in company's Continuous Quality Improvement project
• Addressed and creatively resolved all of our patient/ physician and staff concern
• Helped manage the implementation of new EMR and phone systems for the organization

• Managed all function of the practice scheduling process of 10 surgeons and providers in correlation with goals and objectives of providers and administrators.
• Ensured we maximized utilization of the OR time by scheduling efficiently through the planning, coordinating and implementing of goals and objectives.
• Participated in the training and hiring of front desk staff and Medical Assistants
• Created Excel revenue reports for physicians as well as created and implemented current process and workflow of the clinic.
• Direct, problem solve, develop and delegate as situations dictate with staff, surgeons and patients
• Participated in the monitoring of the budget to identify variances, and making appropriate adjustments or notifying leader of issues.

• Assisted physicians with patient exams and treatments, handled instrumentation and other procedures utilizing strong clinical judgment.
• Properly maintained and sterilized instrumentation, and oversaw the disposal of contaminated items.
• Monitored patients before and after care, managed site prep and positioning of patients for procedure while maintaining sterile field.
• Educated patients about treatments and after care, served as a liaison between patients and providers in understanding their treatment.

• Directly managed a staff of 15/20 and allocated manpower with the needs of the operation at O'Hare Airport
• Conducted and created daily briefing and plans for our daily operations to ensure on-time departures and customer satisfaction.
• Resolved costumers / staff issues creatively and independently