Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
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Nancy Medrano

Nancy Medrano

Summary

Personable and dedicated Customer Service Representative with extensive experience in the customer success industry. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented with a demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience

Work History

Customer Success Manager

Maid Brigade
Houston, TX
04.2021 - 07.2023
  • Successfully managed 20-40 inbound support calls and tickets daily, ensuring timely and efficient responses
  • Analyzed customer issues to identify root causes and provided appropriate solutions.
  • Demonstrated exceptional troubleshooting and problem-solving skills via phone, resulting in high customer satisfaction and issue resolution rates
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Assistant Manager

Maid Brigade
Houston, Texas
04.2019 - 04.2020
  • Managed and led a sales team, fostering a culture of exceptional customer service.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Developed a strategy to increase sales and drive profits.

Education

Bachelor of Arts - Communication And Rhetoric

University of Houston
Houston, TX

Skills

  • Microsoft Office Suite
  • Customer Service
  • CRM Software
  • Data Collection
  • Business Development Support
  • Complaint Resolution
  • Call Management
  • Data Entry
  • Technical Support
  • Problem-Solving Abilities
  • Sales growth
  • Staff supervision
  • Strategic planning
  • Business administration
  • Sales and marketing
  • Sales proficiency
  • Staff mentoring & leadership
  • Inter-department collaboration
  • Client service optimization

Languages

Spanish
Native/ Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Success Manager

Maid Brigade
04.2021 - 07.2023

Assistant Manager

Maid Brigade
04.2019 - 04.2020

Bachelor of Arts - Communication And Rhetoric

University of Houston

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Nancy Medrano