Nancy Meeker

Check in patient process

Check out patient process

All forms of medicaid billing, submit medicaid authorizations

Insurance billings

Data entry EOB for all insurances

Greeting patients answering questions

Answering phone calls

Collecting payments, deductibles

• Optimized workflow through effective management of patient
• Assisted with front desk operations to ensure smooth daily functions of practice.
• Communicated effectively with dental team to enhance patient care coordination.
• Implemented front office protocols that improved overall patient experience and satisfaction.
• Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
• Provided excellent customer service to create positive experiences and build patient trust.
• Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
• Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
• Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
• Helped patients complete necessary medical forms and documentation.
• Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
• Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
• Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
• Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
• Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
• Managed patient billing processes for timely, accurate payments.
• Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
• Understood dental terminology and insurance breakdowns
• Supported dentist in maintaining accurate documentation of treatment plans for better continuity of care between visits.
• Maintained clean, welcoming reception area, contributing to positive first impression for visitors.
• Facilitated smoother billing process by accurately verifying insurance coverage and processing claims.
• Streamlined patient check-in and check-out processes, minimizing delays and enhancing overall experience.
• Reduced no-show rates through timely and effective appointment reminders and confirmations.
• Enhanced patient satisfaction by efficiently managing appointment schedules and reducing waiting times.
• Addressed patient inquiries and concerns with empathy and professionalism, fostering trust and loyalty.
• Enhanced office ambiance and patient comfort by selecting and playing calming music in waiting area.
• Supported dental staff during peak times by assisting with patient preparation and post-care instructions.
• Improved patient understanding and compliance with treatment plans by explaining procedures and answering questions.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Obtained payments from patients and scanned identification and insurance cards.
• Performed various administrative tasks by filing, copying and faxing documents.
• Processed medical insurance claims and payments.
• Prepared and processed patient referrals and transfer requests.
• Managed office bookkeeping with insurance billing and patient payments.
• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
• Completed administrative patient intakes with case histories, insurance information and mandated forms.
• Organized and maintained patient chart filing system to promote quick data finding for staff.
• Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
• Processed patient billing and insurance claims efficiently.
• Verified accuracy of patient accounts and corrected discrepancies.
• Managed patient inquiries regarding billing and payments professionally.
• Utilized dental software to maintain accurate financial records.
• Collaborated with clinical staff to ensure timely charge capture.
• Monitored payment arrangements and followed up on outstanding accounts.
• Developed streamlined billing procedures to enhance operational efficiency.
• Checked insurance eligibility by making appropriate phone calls and conducting research on services rendered.
• Kept all patient information secure and confidential.
• Executed billing tasks and recorded information in company databases.