Nancy Mejia
Orlando
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
Work History
Human Resources Manager
Davidson Hospitality Group
05.2024 - Current
- Reason for leaving: Role eliminated due to company transition.
- Coaches, counsels, trains, and conducts new hire orientations.
- Maintains personnel files, completes payroll, and oversees all employee relations and labor-related matters.
- Promoting a safe, fair, positive work environment.
- Manages multiple priorities, business demands, and adapts communications to varied levels.
- Personally demonstrates a commitment to customer service by responding promptly to team member needs.
- Ensures all employees, including all new hires, are trained to meet standards.
- Empower employees to deliver customer service by encouraging and rewarding responsive guest assistance.
- Manages internal policies and procedures to ensure all employees are treated fairly.
- Ensures employees are aware of internal job openings.
- Monitors the performance review process to ensure everyone is reviewed.
- Helps develop responsible and effective supervisor/employee relationships.
- Provides objective feedback regarding disciplinary action taken by management.
- Keeps accurate records. Ensures disciplinary action paperwork is accurate and timely.
- Takes action to resolve issues fairly.
- Effectively facilitates and counsel employees about complaints regarding management, co-workers, job
- Keeps loyalty to employees intact by ensuring employee grievances are kept confidential.
- Assists in addressing culturally diverse issues and advise on handling workforce issues.
- Monitors the morale of employees and address problem areas with appropriate management.
- Provide career counseling to employees and promote internal opportunities.
- Coordinates and maintains good relations with other departments.
- Keeps departments informed of social events. Promote hotel social events.
- Monitors employee participation and progress of training.
- Stays informed of new issues, wage/hour laws and other HR related topics.
- Enforces compliance with updated policies, procedures and benefits.
- Knowledgeable of and implement competitive wage and benefit rates accurately and in a timely manner.
- Follows up on performance review and disciplinary actions.
- Administers unemployment compensation and worker’s compensation and monitor costs.
- Conducts annual wage and benefit survey.
Human Resources Leader in Development
Omni Orlando Resort at ChampionsGate
07.2023 - 05.2024
- Completed Omni's 10-month developmental program
- Provides support to an HR team of 7, and offers assistance to a Four-Diamond, resort of 1,000+ employees.
- Meets with current and leaving employees to conduct surveys and determine areas in need of improvement.
- Participates in career fairs or recruiting events at local colleges and universities for talent acquisition purposes.
- Reviews resumes to determine eligibility for open positions within the organization.
- Selects qualified job applicants or refers to managers to make hiring recommendations.
- Exposed to researching recommended compensation actions/adjustments to attract, retain and motivate employees.
- Prepares compensation increases to comply with minimum wage increases / market rate adjustments.
- Monitors compliance with labor laws and regulations to ensure adherence to legal requirements.
- Assists with benefits enrollment process for new employees including health insurance coverage options.
- Maintains effective employee communication channels (weekly associate newsletter, mass communication)
- Promotes high customer satisfaction by resolving problems with knowledgeable and friendly service.
Human Resources Generalist
The Ritz-Carlton Orlando & JW Marriott Orlando, Grande Lakes
10.2022 - 07.2023
- Created a welcoming environment to all associates in both, Four-Diamond and Five-Diamond, resorts.
- Offered assistance to the shared-property of 1,500+ employees as a shared-department associate.
- Provided support to 3 directors: 2 HRD of Operations and 1 Market HRD
- Planned and executed recurring internal events: monthly general manager meetings, quarterly recognition events.
- Nominated for the JW Marriott’s Five Diamond award, Q1 2023.
- Selected as JW Marriott’s Five Diamond Q2 2023 recipient.
Senior Human Resources Coordinator
Wyndham Grand Orlando Resort Bonnet Creek
06.2022 - 10.2022
- Independently managed HR office during HRD absence/transition and HR Coordinator absence/recruitment.
- Assisted with FMLA processes, ADA requests, Parental Leave inquiries.
- Led all onboarding sessions for hourly team members and manager positions.
- Reviewed and approved team member benefit transactions.
- Managed the full-cycle recruitment process to ensure a high-quality candidate experience.
Human Resources Coordinator
Wyndham Grand Orlando Resort Bonnet Creek
07.2021 - 06.2022
- Successfully assisted in hotel management company transition in March 2022; aided all transition efforts including collecting i9 documents for 277 associates, assisting with new-hire onboarding, benefit elections, 401K.
- Handled Worker’s Compensation cases from initial interaction to Maximum Medical Improvement is achieved.
- Nominated for Wyndham Hotels & Resorts Oeta Award for HR professionals.
- Nominated as December 2021 Team Member of the Month at Wyndham Grand Orlando Resort Bonnet Creek.
Human Resources Intern
Wyndham Grand Orlando Resort Bonnet Creek
05.2021 - 07.2021
- Displayed the necessary integrity/discretion for dealing with sensitive information.
- Trained with Wyndham Grand Clearwater Beach’s HR team, assisted with executing their annual celebration.
- Assisted with planning and executing employee events, celebrated individual departments.
- Developed an onboarding booklet for new team members including employee handbook, benefit information, and helpful tips for new hires.
Education
Masters of Business Administration - College of Business
University of Central Florida
Orlando, FL08.2023
Bachelor of Science - Event Management, Rosen College of Hospitality Management
University of Central Florida
Orlando, FL12.2019
Skills
- HR policies and procedures
- Employee relations
- Microsoft office proficiency
- Training and mentoring
- Recruitment and hiring
- Payroll administration
- Compliance
- Onboarding and orientation
- Employee retention
- Background checks
- Exit interviews
- Records management
- Corrective action planning
- Problem-solving
- Recruitment life cycle
- Employee engagement
Languages
Spanish
Full Professional
Timeline
Human Resources Manager
Davidson Hospitality Group
05.2024 - Current
Human Resources Leader in Development
Omni Orlando Resort at ChampionsGate
07.2023 - 05.2024
Human Resources Generalist
The Ritz-Carlton Orlando & JW Marriott Orlando, Grande Lakes
10.2022 - 07.2023
Senior Human Resources Coordinator
Wyndham Grand Orlando Resort Bonnet Creek
06.2022 - 10.2022
Human Resources Coordinator
Wyndham Grand Orlando Resort Bonnet Creek
07.2021 - 06.2022
Human Resources Intern
Wyndham Grand Orlando Resort Bonnet Creek
05.2021 - 07.2021
Bachelor of Science - Event Management, Rosen College of Hospitality Management
University of Central Florida
Masters of Business Administration - College of Business
University of Central Florida
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