Nancy Mendez
Avenal
Summary
Dynamic and adaptable professional with a proven track record at Coalinga State Hospital, specializing in food safety and team leadership. Excelled in fostering a culture of continuous improvement and maintaining high standards of cleanliness, contributing to enhanced customer satisfaction. Skilled in multitasking and effective communication, adept at creating positive work environments and driving team success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Food Service Technician
Coalinga State Hospital
09.2020 - Current
- Provided excellent customer service, addressing concerns and resolving issues promptly for increased satisfaction levels.
- Fostered a positive work environment through effective communication, teamwork, and problem-solving abilities among staff members.
- Maintained composure and work quality while under stress.
- Stocked and rotated food items according to expiration dates.
- Cleaned and maintained work areas, equipment and utensils.
- Followed food safety practices and sanitation guidelines.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Lifted and carried heavy materials.
- Assisted in setting up and breaking down kitchen stations.
- Monitored food temperature, discarding items not stored correctly.
- Trained new staff on food preparation and safety procedures.
- Pushed, pulled and transported large loads and objects.
- Maintained a clean and sanitary work environment, ensuring compliance with health codes and regulations.
- Maximized kitchen productivity with diligent cleaning practices that maintained equipment functionality over time.
Office Technician ( Out of Class)
Coalinga State Hospital
10.2022 - 01.2023
- Demonstrated adaptability in managing multiple tasks simultaneously while maintaining focus on achieving desired results efficiently under pressure situations or tight deadlines.
- Safeguarded sensitive information by adhering to strict confidentiality protocols when handling client files or correspondence.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Coordinated and scheduled meetings and appointments.
- Managed front desk operations, providing exceptional customer service to clients and visitors.
- Contributed to a positive work culture through active participation in team building activities fostering camaraderie among colleagues.
- Utilized office management software to record and track customer information.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Increased accuracy in document preparation by proofreading all materials thoroughly before distribution to relevant parties.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Kept office environment tidy and well-organized through regular maintenance of common areas like break rooms or shared workspaces.
- Reviewed files, records and other documents to obtain information to respond to requests.
Cook/Trainer
In N Out Burger
09.2012 - 09.2020
- Trained cooks to maintain clean, organized and sanitary workstations.
- Championed a culture of continuous improvement within the kitchen team through ongoing skills training, knowledge sharing, and performance feedback.
- Enhanced food quality by consistently monitoring ingredient freshness and implementing proper storage techniques.
- Maintained laboratory with equipment, tools and supplies to meet course needs.
- Coordinated group training to share kitchen procedure changes.
- Provided exceptional service to diners with dietary restrictions or allergies by creating custom dishes that catered to individual needs.
- Ensured compliance with all health codes and regulations, maintaining meticulous records for inspections as needed.
- Maintained a clean and sanitary work environment through diligent attention to workspace cleanliness and hygiene practices.
- Cooked same meals over and over during shifts with exact quality results.
- Demonstrated adaptability in managing diverse cuisine requests from guests while maintaining strict adherence to established recipes.
- Contributed to a positive work culture through effective communication, teamwork, and professional conduct.
- Mentored junior cooks, providing constructive feedback to enhance skill development and overall performance.
- Met training needs with well-organized, factual programs based on contemporary requirements.
- Stayed current on specialized kitchen terminology and menu item abbreviations to best train workers for fast-paced work.
- Assisted in the development of staff training materials, focusing on cooking techniques and safety procedures.
- Promoted a safe work environment by enforcing proper use of tools, equipment, and adherence to established safety protocols.
- Increased customer satisfaction by ensuring timely preparation and delivery of meals during high-volume periods.
- Reduced food waste by implementing portion control strategies and regularly reviewing inventory levels.
- Learned how to prepare menu items according to precise recipes, cooking procedures and methodologies.
- Observed and evaluated students' work to determine progress, provide feedback, and make suggestions for improvement.
Education
High School Diploma -
West Park Charter Academy
Hanford, CA05.2012
Skills
- Maintaining cleanliness
- Food safety
- Order taking
- Knife skills
- Health code compliance
- Foodservice regulations
- Food handler's license
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Workplace safety
- Excellent communication
- Reliable and punctual
- Organizational skills
- Team collaboration
- Team leadership
- Creative thinking
- Active listening
- Effective communication
- Team contribution
- Decision-making
- Relationship building
- Team coordination
- Team building
- Cash register operation
- Task prioritization
- Safety management
- Coaching and mentoring
- Interpersonal skills
- Goal setting
- Professionalism
- Time management abilities
- Adaptability
- Written communication
- Work coordination
Certification
Typing Certificate
Languages
Spanish
Native or Bilingual
Timeline
Office Technician ( Out of Class)
Coalinga State Hospital
10.2022 - 01.2023
Food Service Technician
Coalinga State Hospital
09.2020 - Current
Cook/Trainer
In N Out Burger
09.2012 - 09.2020
Typing Certificate
High School Diploma -
West Park Charter Academy
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