Nancy Mendez Cervantes
Fountain Valley,CA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
Work History
High School Coach
Fountain Valley High School
07.2013 - Current
- Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
- Negotiated and resolved conflicts between players, parents and staff to restore order.
- Established strong team culture and values to promote teamwork, discipline and sportsmanship.
Personal Shopper
Walmart
02.2022 - 09.2024
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Contributed to team objectives in fast-paced environment.
Massage Therapist
Hand and Stone Massage and Facial
02.2017 - 06.2024
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Provided clear, concise instructions to clients to prepare for massage services.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Performed sanitization tasks to keep massage environment clean and safe.
- Maintained accurate and up-to-date client records.
Delivery Driver
UPS
10.2023 - 12.2023
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Delivered packages to customer doorsteps and business offices.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Completed on-time deliveries by choosing best and most efficient routes.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Package Handler
UPS
06.2022 - 08.2022
- Followed verbal and written instructions to properly move and ship products.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Followed safety regulations to maintain safe work environment.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
High School Diploma -
Fountain Valley High School
Fountain Valley, CAAssociate of Science - Respiratory Therapy
American Career College
Anaheim, CAAssociate of Science - Sports Rehab, And Massage Therapy
Fremont College - Cerritos
Cerritos, CA07.2013
Skills
- Injury Prevention
- Interpersonal Relationships
- Planning and Organization
- Attention to Detail
- Customer Service
- Decision-Making
- Relationship Building
- Upbeat and Outgoing Attitude
- Time management skills
Timeline
Delivery Driver
UPS
10.2023 - 12.2023
Package Handler
UPS
06.2022 - 08.2022
Personal Shopper
Walmart
02.2022 - 09.2024
Massage Therapist
Hand and Stone Massage and Facial
02.2017 - 06.2024
High School Coach
Fountain Valley High School
07.2013 - Current
High School Diploma -
Fountain Valley High School
Associate of Science - Respiratory Therapy
American Career College
Associate of Science - Sports Rehab, And Massage Therapy
Fremont College - Cerritos
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