Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Nancy Mendoza

Des Moines,IA

Summary

As a detail-oriented associate with over 5 years of experience in the customer service industry, I have a proven track record of providing exceptional service to clients. I have a keen eye for detail and can ensure that all tasks are completed accurately and efficiently. In addition, I am adaptable to new environments and eager to learn new skills to better serve the needs of the company. My skills and experience make me an asset to any company seeking a customer-focused team player. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs.

Overview

10
years of professional experience

Work History

Amazon

Human Resource
01.2022 - Current

Job overview

  • Utilized bilingual proficiency to translate for Spanish-speaking team members, enhancing communication and collaboration within the team
  • Maintained accurate personnel records, ensuring privacy standards were met in accordance with relevant regulations.
  • Managed employee benefits programs, ensuring timely enrollment and accurate recordkeeping.
  • Advised department managers on best practices in regard to labor relations, conflict resolution, and disciplinary actions.
  • Facilitated employee relations, benefits administration and performance management initiatives to support workforce needs.
  • Conducted thorough performance evaluations to identify areas of improvement and provide constructive feedback to employees.
  • Enhanced employee satisfaction by implementing effective HR policies and procedures.
  • Assisted managers and supervisors with employee disputes, disciplinary actions and other workplace issues.
  • Conducted check-ins with employees to assess workplace health and personnel engagement.
  • Administered employee benefits programs and assisted with open enrollment.

Rite Aid Pharmacy

Price Accuracy Coordinator
02.2016 - 09.2021

Job overview

  • Successfully completed price changes within designated time frames, resulting in increased efficiency and profitability
  • Cultivated customer loyalty by providing exceptional customer service and a positive shopping experience
  • Provided weekly inventory updates to management, ensuring optimal stock levels were maintained and minimizing stockouts
  • Trained new team members on company pricing policies and procedures, ensuring consistent implementation throughout the organization.
  • Maintained comprehensive records of all price changes, enabling effective tracking and analysis of historical data.
  • Resolved customer inquiries regarding price adjustments, maintaining a high level of customer satisfaction.
  • Reduced pricing discrepancies by conducting regular audits on product prices and promotional offers.
  • Managed price change requests, ensuring accurate entry into the system for seamless execution across departments.
  • Built relationships with customers and community to promote long term business growth.

Starbucks

Barista
02.2014 - 02.2016

Job overview

  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.

Education

Woodbridge High School
Irvine, CA

High school diploma
01.2015

University Overview

Skills

  • Pricing strategy
  • Microsoft Excel
  • Problem-Solving
  • Time Management
  • Flexible and Adaptable
  • Multitasking Abilities
  • Organizational Skills

Languages

Spanish
Native or Bilingual

Timeline

Human Resource
Amazon
01.2022 - Current
Price Accuracy Coordinator
Rite Aid Pharmacy
02.2016 - 09.2021
Barista
Starbucks
02.2014 - 02.2016
Woodbridge High School
High school diploma

Similar Profiles

CREATE PROFILE
Nancy Mendoza