Nancy Zea
Winchester,CA
Summary
Dedicated Customer Service Professional demonstrating adaptability and a proactive attitude. Contributed to team success through strong work ethic and effective communication skills. Focused on supporting organizational goals and enhancing customer satisfaction.
Overview
13
13
years of professional experience
Work History
Self employed
Barbieboxrental
Winchester, CA
08.2024 - Current
- Delivered to events drop off Barbiebox
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Provider
In Home Supportive Services
Riverside, California
08.2020 - Current
- Assisted clients with daily living activities and mobility support.
- Provided personal care services to clients in their homes.
- Maintained accurate records of client care and needs.
Self employed
Fancy Nancy Nails
Vista, CA
06.2020 - 01.2026
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed inventory and supplies to ensure materials were available when needed.
Self employed
Rose arrangements figures sales
Vista, CA
02.2024 - 07.2024
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Managed inventory and supplies to ensure materials were available when needed.
Caregiver
Las Villas Del Norte
Escondido, Ca
06.2018 - 12.2018
- Assisted patients with daily personal hygiene tasks by providing bathing, dressing and grooming.
- Collaborated with families to plan meals and shop for ingredients aligned with nutritional plans.
- Supported clients in managing personal needs, including cleaning, exercise, bathing, and grooming.
- Directed patients in simple prescribed exercises, including passive and active ROM to maintain musculoskeletal functions and increase strength.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Worked with supervisory medical staff to review cases and improve care.
- Reported patient concerns to supervisory staff to ensure appropriate interventions were taken.
- Facilitated physical and mental activities for clients to enhance quality of life.
Certified Nursing Assistant
Villa Rancho Bernardo
San Diego, CA
03.2017 - 09.2017
- Built collaborative relationships with patients, caregivers, and healthcare teams, contributing to achievement of individual care plan goals.
- Engaged patients in games such as painting and coloring to enhance mood and memory., including painting and coloring with patients on a daily basis to boost mood, improve memory and provide light entertainment.
- Collaborated with nurses to create and assess patient care plans, ensuring tailored treatment options.
- Preserved patient dignity and minimized discomfort by carrying out duties such as bedpan changes, diapering and bathing.
- Documented patient intake and dietary requirements and assisted with feeding.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Maintained patient dignity and comfort by providing essential personal care, including bedpan changes, diapering, and bathing.
- Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
- Offered to take on additional shifts and overtime during peak times to ensure adequate staffing levels. additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
Caregiver
Heritage Senior Care
Carlsbad, CA
03.2015 - 12.2015
- Assisted over 10 residents, aged 50 to 80 with daily needs, including personal hygiene, dressing and transferring from chairs to bed.
- Enhanced patient outlook and daily living through compassionate care and support.
- Performed housekeeping tasks, including meal preparation and maintaining clean personal areas to promote client well-being.
- Provided basic care for elderly patient, including scheduling appointments and managing finances and legal matters.
- Ambulated patients in personal spaces, across facilities and in public locations with supportive care and attention to personal requirements.
- Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs.
- Completed general housekeeping work to help clients, including preparing healthy meals and keeping personal areas neat.
- Assisted families in planning for meals and shopping for ingredients to meet nutritional plans.
- Supported over 10 residents, aged 50 to 80, with daily needs, including personal hygiene, dressing, and safe transfers between chairs and beds.
Customer Service Representative
Chipotle
Escondido, CA
03.2013 - 01.2015
- Collected customer feedback and recommended procedural or product changes to improve service delivery and customer satisfaction.
- Informed customers about billing procedures, processed payments, and assisted with payment option setups to ensure accurate account management.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
- Maintained calm, friendly demeanor with upset customers to effectively de-escalate stressful situations and resolve issues.
Education
High School Diploma -
Escondido Charter High School
Escondido, CANurse Assistant -
Kaplan College
Vista, CA 05.2015 - 06.2015
Skills
- Patient care planning
- Compassionate care
- Patient advocacy
- Bilingual communication
- Customer service
- Time management
- Empathetic communication
Timeline
Self employed
Barbieboxrental
08.2024 - Current
Self employed
Rose arrangements figures sales
02.2024 - 07.2024
Provider
In Home Supportive Services
08.2020 - Current
Self employed
Fancy Nancy Nails
06.2020 - 01.2026
Caregiver
Las Villas Del Norte
06.2018 - 12.2018
Certified Nursing Assistant
Villa Rancho Bernardo
03.2017 - 09.2017
Nurse Assistant -
Kaplan College
05.2015 - 06.2015
Caregiver
Heritage Senior Care
03.2015 - 12.2015
Customer Service Representative
Chipotle
03.2013 - 01.2015
High School Diploma -
Escondido Charter High School