Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Nancy Menendez Campos

Houston

Summary

Dynamic professional with extensive experience as a Certified Notary Public at JK CAMPOS MULTI SERVICE, excelling in document notarization and compliance management. Proven ability to enhance customer service through effective communication and conflict resolution. Adept at scheduling appointments and maintaining meticulous records, ensuring accuracy and efficiency in all notarial acts.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Income Tax Preparer

JK Campos Multi Service
Houston
01.2023 - Current
  • Generated reports summarizing client's taxable income and liabilities.
  • Processed amended returns as requested by clients or IRS and state agencies.
  • Advised clients on various tax law changes that could impact their liability.
  • Provided guidance to taxpayers regarding payment options available to them.
  • Managed a high volume of complex individual income tax returns in a timely manner.
  • Prepared tax returns for individuals, corporations, partnerships and trusts.
  • Researched federal, state and local regulations to ensure compliance with laws.
  • Maintained records of client information, including income sources and deductions.
  • Corresponded with governmental agencies when necessary.
  • Reviewed past year's taxes for accuracy and completeness.
  • Analyzed financial data to determine accurate tax liabilities.
  • Answered inquiries from clients regarding their tax obligations.
  • Developed strategies to minimize future taxes through proper planning.
  • Assisted taxpayers in understanding their rights and responsibilities under the law.
  • Reviewed financial records, such as income statements and documentation of expenditures, to determine forms needed to prepare returns.

Certified Notary Public

JK CAMPOS MULTI SERVICE
Houston
03.2019 - Current
  • Administered oaths and affirmations for affidavits and other notarial acts.
  • Collected appropriate fees associated with each notarial act performed.
  • Maintained a log book to record all notary signings.
  • Confirmed signer identity using valid photo ID's such as driver’s license or passport.
  • Ensured compliance with applicable laws, rules and regulations governing the practice of Notary Public.
  • Notarized documents, such as wills and trusts, to ensure authenticity of signatures.
  • Filed paperwork with county clerk's office after completing notarizations.
  • Issued certificates attesting to the validity of acknowledgements or jurats executed before me.
  • Performed pre-notarization review of documents to confirm completeness and accuracy.
  • Scheduled appointments for customers needing notarial services.
  • Affixed stamp or seal on documents as proof of witnessing event or deal.
  • Handled incoming calls and directed callers to appropriate department or employee.

Collections Agent

Auto Maxx
Houston
08.2021 - 04.2022
  • Maintained accurate records of all collection activities in the system database.
  • Processed refunds, chargebacks, or other forms of compensation for dissatisfied customers.
  • Investigated disputed claims and made appropriate adjustments when necessary.
  • Negotiated payment arrangements with customers who were past due on their accounts.
  • Assisted customers with inquiries regarding billing statements and account status.
  • Filed legal documents such as court summonses and liens against delinquent debtors.
  • Utilized various software programs to track customer transactions, manage data entry tasks, generate reports.
  • Verified customer account balances and processed payments accordingly.
  • Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
  • Improved existing collections processes by analyzing rejection patterns and denials.
  • Reached out to customer to pursue payments, remind of obligations and discuss default procedures.

Cashier Team Lead

Taqueria Linda
Houston
02.2008 - 01.2018
  • Managed inventory levels of ingredients and supplies necessary for daily operations.
  • Adhered to food safety standards when storing and preparing foods.
  • Supervised and trained kitchen staff on proper preparation techniques.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer inquiries regarding store policies and procedures.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Performed other duties as assigned by management.
  • Greeted customers and answered any questions they had about the store's products and services.

Education

GED -

Houston Community College
Houston, TX
09-2008

Skills

  • Document notarization
  • Oath administration
  • Compliance management
  • Record keeping
  • Fee collection
  • Customer scheduling
  • Customer service
  • Multilingual abilities
  • Bilingual communication
  • Conflict resolution
  • Notarization procedures
  • Payment processing
  • Team leadership
  • Appointment scheduling
  • Document translation
  • Verbal and written communication

Certification

  • Certified Notary Public

Languages

English
Professional
Spanish
Professional

Timeline

Income Tax Preparer

JK Campos Multi Service
01.2023 - Current

Collections Agent

Auto Maxx
08.2021 - 04.2022

Certified Notary Public

JK CAMPOS MULTI SERVICE
03.2019 - Current

Cashier Team Lead

Taqueria Linda
02.2008 - 01.2018

GED -

Houston Community College

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Nancy Menendez Campos