Hi, I’m
Nancy Micourt
Setauket,NY
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
22
years of professional experience
Work History
Orchard Estate Of Woodbury
Traditional Care Director
4 2019 - Current
Job overview
- Created customized care plans, working with hospital staff and families to assess and meet individual needs
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to team size of 20
- Oversaw budget management, optimizing resource allocation while maintaining high-quality care standards
- Evaluated performance metrics regularly, identifying areas for improvement and implementing necessary changes
- Managed daily operations of the acility, overseeing staffing levels, scheduling, supply inventory, and equipment maintenance tasks
- Addressed any concerns or complaints from patients or family members promptly and professionally
- Conducted admissions assessments to determine patient conditions and risk levels
Sunrise Senior Living
Assisted Living Director
05.2015 - 04.2019
Job overview
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care
- Managed staff of 25 and motivated employees to be productive and engaged in work
- Maintained positive customer relations by addressing problems head on and implementing successful corrective actions
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Applied reason, logic and advanced problem-solving skills to resolve complex and sensitive issues.
The Arbors
Case Manager
12.2013 - 06.2015
Job overview
- Communicated with patients, ensuring that medical information was kept private
- Created customized care plans, working with hospital staff and families to assess and meet individual needs
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care
- Operate Assisted community in accordance with Company policies and federal, state and local regulations.
- Developed and implemented training programs for staff
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs
- Partnered with physicians, social workers, activity therapists, and nutritionists to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems
Avalon Gardens
Admissions Assistant
01.2012 - 12.2013
Job overview
- Led tours of the facility for potential patients and families to highlight features and benefits of the facility
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
- Communicate with hospitals in assisting the team in setting up admission/preparing all needs upon admission
- Establish and maintain relationships with local hospitals, physicians and communicating organizations for the purpose of generating consistent admission to the facility and maintaining good rapport and reputation.
Chase Bank
Banker
06.2006 - 01.2007
Job overview
- Maintained strict compliance with all banking regulations, ensuring, secure and trustworthy environment for clients.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Collaborated with other departments to confirm compliance with banking procedures and regulations.
- Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
Huntington Hospital
Admission Representative
12.2002 - 03.2005
Job overview
- Developed strong interpersonal skills through regular interactions with individuals from wide variety of cultural backgrounds, enabling effective communication and collaboration in multicultural work environment.
- Maintained high level of customer service with patients, families, and visitors by consistently displaying empathy, professionalism, and excellence in communication skills.
- Expedited emergency room admissions through rapid assessment of incoming patients'' needs and prioritizing accordingly.
- Managed high call volumes to schedule appointments, verify insurance coverage, and address patient inquiries professionally.
- Collaborated with multidisciplinary team members to ensure seamless coordination of all aspects of patient care from admission to discharge.
- Assisted case managers in coordinating post-discharge services such as home health care or rehabilitation facilities arrangements when needed.
- Completed preliminary paperwork for incoming and outgoing patients.
Education
St. Joseph College
Bachelor of Science from Health Administration
05.2012
Skills
Leadership
Consumer Banking
Relationship Management
HIPAA Compliance
Staff Scheduling
Healthcare administration
Operations Management
Team Management
Articulate Communication Skills
Problem-Solving Skills
New Business Opportunities
Promotions and Marketing Strategies
Patient Care Assessment
Organizational Goal Development
Coaching and Mentoring
Leadership
Languages
French
Accomplishments
- Recognized by Town of North Hempstead, Nassau County Executive, and New York State Assembly for HealthCare Essential Worker in 2021
- Devise three successful new programs focused recruiting and hiring process
- Supervised team of 20-30 staff members.
Timeline
Assisted Living Director
Sunrise Senior Living
05.2015 - 04.2019
Case Manager
The Arbors
12.2013 - 06.2015
Admissions Assistant
Avalon Gardens
01.2012 - 12.2013
Banker
Chase Bank
06.2006 - 01.2007
Admission Representative
Huntington Hospital
12.2002 - 03.2005
Traditional Care Director
Orchard Estate Of Woodbury
4 2019 - Current
St. Joseph College
Bachelor of Science from Health Administration
05.2012