Job Search Status
Open to workDesired start date: Immediately
Open To Work
Nancy Milea
Stamford,NY
Work Preference
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
20
20
years of professional experience
Work History
Enrollment Operations Manager
Idemia Identity and Security
Remote
07.2024 - 11.2025
- Implemented data-driven decision-making processes to enhance operational effectiveness.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed performance metrics, identifying trends and recommending actionable improvements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Customer Service Supervisor
Idemia Identity & Security
Remote
08.2022 - 06.2024
- Supervised daily operations of customer service team, ensuring adherence to company policies and quality standards.
- Developed training programs for new staff, enhancing onboarding efficiency and service delivery.
- Implemented process improvements that increased customer satisfaction ratings and reduced resolution times.
- Analyzed customer feedback to identify trends, driving strategic initiatives for service enhancement.
Fingerprinting Enrollment Agent
Idemia Identity & Security
Albany, NY
06.2021 - 07.2022
- Processed enrollment applications efficiently to ensure timely customer service delivery.
- Conducted thorough identity verification using advanced biometric systems to enhance security measures.
- Collaborated with cross-functional teams to streamline enrollment procedures and improve user experience.
- Trained new staff on enrollment protocols and system navigation to maintain operational excellence.
Administrative Assistant
Oneonta Job Corps Academy
Oneonta, NY
12.2019 - 05.2021
- Managed scheduling and correspondence for administrative staff, ensuring efficient communication.
- Implemented filing systems to improve document retrieval speed and accuracy.
- Streamlined office procedures, resulting in improved workflow and resource allocation.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Substitute Teacher
Charlotte Valley School District
Davenport, NY
10.2019 - 12.2019
- Implemented lesson plans to maintain classroom continuity and student engagement during teacher absences.
- Fostered a positive classroom environment through effective behavior management strategies.
- Developed rapport with students, promoting a respectful and inclusive learning atmosphere.
Rural Mail Carrier
United States Postal Service
Stamford, NY
05.2019 - 10.2019
- Delivered mail and packages to rural addresses, ensuring timely service and customer satisfaction.
- Adhered to safety protocols while driving in various weather conditions to ensure reliability of service.
- Adhered to all postal regulations while delivering mail, upholding the USPS standard of professionalism.
Personnel Technician (Human Resources)
Delaware County
Delhi, NY
03.2017 - 03.2019
- Assisted in implementing civil service rules, regulations, and procedures.
- Supported departments and agencies in monitoring compliance with civil service standards.
- Helped maintain civil service and personnel records, including roster cards.
- Aided in the civil service examination process by ordering examinations and preparing eligible lists.
- Prepared state and federal reports as needed.
- Assisted in classifying positions and preparing specifications.
- Reviewed candidate qualifications against specifications and provided recommendations for employment or examination.
- Composed routine correspondence as required.
Village Clerk
Village of Stamford
Stamford, NY
09.2011 - 03.2017
- Managed daily operations of village administration.
- Supported accounts receivable processes and assisted as chief election officer.
- Acted as notary public and provided secretarial support to mayor.
- Maintained vital statistics and managed records and personnel functions.
- Attended meetings, documented minutes, and prepared necessary paperwork.
- Processed payroll in treasurer's absence and organized voucher billing.
- Oversaw tax collection and managed water and sewer payments.
- Coordinated pool program and facilitated zoning board of appeals, planning board, and tree board activities.
- Held key to village seal and obtained certifications as certified municipal clerk (cmc), registered municipal clerk (rmc), and notary public.
Education
Bachelor of Science - Business Administration
Trident University International
Chandler, AZ11-2017
Skills
- Effective written and verbal communication
- Collaborative teamwork
- Proficient in Microsoft Office
- Effective time management
- Employee scheduling
- Organizational skills
- Data entry accuracy
- Attention to detail in writing
- Analytical thinking
- Data research and analysis
- Talent acquisition
Timeline
Enrollment Operations Manager
Idemia Identity and Security
07.2024 - 11.2025
Customer Service Supervisor
Idemia Identity & Security
08.2022 - 06.2024
Fingerprinting Enrollment Agent
Idemia Identity & Security
06.2021 - 07.2022
Administrative Assistant
Oneonta Job Corps Academy
12.2019 - 05.2021
Substitute Teacher
Charlotte Valley School District
10.2019 - 12.2019
Rural Mail Carrier
United States Postal Service
05.2019 - 10.2019
Personnel Technician (Human Resources)
Delaware County
03.2017 - 03.2019
Village Clerk
Village of Stamford
09.2011 - 03.2017
Bachelor of Science - Business Administration
Trident University International