Nancy Miller
Milaca,MN
Summary
Proven Property Manager with over 20 years of experience, including a significant role at Ludwig & Company, adept at boosting occupancy rates and tenant satisfaction through effective management and interpersonal skills. Specializes in compliance monitoring and financial management, leveraging expertise in Microsoft Office and Yardi software to enhance operational efficiency.
Demonstrates strong leadership in staff coordination and a customer service-oriented approach, ensuring high-quality resident relations.
Detail-oriented and organized Property Manager effective at managing personnel, property, and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Property Manager is adept at remaining accessible to residents and board members. Offering excellent organizational and time management skills.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
27
27
years of professional experience
Work History
Property Manager
Ludwig & Company-Saint Cloud, MN
09.2023 - 06.2024
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, Ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Retain residents, Lead, motivate & direct staff, Annual reviews for staff, Serve residents in a positive welcoming environment,
- Monthly financial variance reports.
- Manage & Collect property receivables, Onesite & Yardi software program, Monitor & follow up on completion of work orders.
- Inspection of the property for hazardous potential liability situations, Physical asset Maintenance- supervision of contractors.
- Eligibility certifications in affordable housing, Compliance process- accuracy of certification files, prepare & execution of property inspections with monitoring agencies.
- obtain occupancy goals,communicate with vendors regarding performance and /or invoice issues, budgeting & Financial management.
- legal compliance & regulations, Prepare & monitor for inspections to REAC, Section 8.
- assure supervised employees comply with policy & procedures & expectations, Ensure quality employee selection, training,& performance, Host open house & Community events, EIV, Background checks, evictions, worked in diversity culture, Microsoft SharePoint & Microsoft office suite, Ability to meet critical deadlines and prioritize multiple tasks in a fast-paced environment
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Coordinated appointments to show marketed properties.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Implemented and enforced policies and procedures to maintain properties to the highest standards.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
PCA Personal Care Assistant
Self Employed
08.1997 - 03.2024
- Assisted patients with daily living activities, promoting independence and well-being.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained clean and safe environment for patients, reducing risk of infections and accidents.
- DSP, vitals
- PC Coordinator, Job Coach, Caregiver, Hospice care,
- Care Plans records, Meal Prep-Plan & prepare nutritious meals that meet the client's dietary needs
- Mobility- help clients move around, Companionship- take clients for walks & other activities, emotional support- monitor client's health and safety, shopping, housekeeping, medical appointments
- services for children, elderly, & persons with special needs
- Managed challenging behaviors in dementia patients using de-escalation techniques, creating calm atmosphere within care setting.
- Administered medications as prescribed, preventing adverse reactions or complications.
- Supported needs of 8 residents under long-term care.
- Assisted patients with daily living activities, promoting independence and wellbeing.
Property Manager
The Schuett Companies-Princeton, MN
09.2022 - 03.2023
- Affordable housing business operations, compliance, Software -based YARDI Program.
- Achieve productivity, Microsoft SharePoint, Microsoft Office suite.
- Serve residents in a positive welcoming environment, Monthly financial variance reports, Manage & Collect property receivables
- Onesite software base program, Monitor & follow up on completion of work orders, Inspection of the property for hazardous potential liability situations
- Physical asset Maintenance- supervision of contractors
- Eligibility certifications in affordable housing, Compliance process- accuracy of certification files
- prepare & execute property inspections with monitoring agencies, obtain occupancy goals, communicate with vendors performance and /or invoice issues
- budgeting & Financial management, legal compliance & regulations
- Prepare & monitor for inspections to REAC, Section 8, Ensure quality employee selection, training,& performance
- Host open house & Community events, EIV, Background checks, evictions
- Maintain the appearance in and around the property, Snow removal, lawn care, Grounds keeping, Flooring- carpet/ Vinyl, install & repair appliances, maintain all equipment, Plumbing, electrical, logging of boilers, maintain saltwater softener
- Aptitude for learning new technology Achieve productivity,
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Property Manager/Maintenance
Beutz Rentals-
01.2009 - 03.2023
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Maintain the appearance in and around the property, Snow removal, lawn care, Grounds keeping, Flooring- carpet/ Vinyl, install & repair appliances maintain all equipment, Plumbing, electrical
- Rental applications, evictions, collection of property receivables, tree trimming, carpentry, Landscaping
- Maintain files & Records, Budget & Financial management
- Administered operations to handle needs of more than 10 tenants across 12 property units.
Day Lead Maintenance Engineer
ISD 477 Princeton High School
11.2020 - 05.2021
- Contributed to safe working environment by strictly adhering to safety protocols and conducting thorough risk assessments prior to commencing work on complex projects.
- Provided hands-on training for new hires in proper equipment handling techniques while emphasizing importance of safety compliance measures at all times.
- Assisted, development of annual maintenance budgets by providing accurate data on anticipated repair and replacement costs, ensuring optimal allocation of resources.
- Evaluated and recommended energy-efficient equipment upgrades, leading to significant reduction in overall energy consumption while maintaining plant performance levels.
- Managed spare parts inventory effectively, reducing stockouts while maintaining cost controls on procurement efforts.
- Fostered culture of continuous learning within maintenance department by actively encouraging participation in professional development opportunities and staying current with industry trends.
- Maintained accurate records of all maintenance activities, facilitating smooth communication between departments and supporting data-driven decision-making processes.
- Team management, supervising
- logging of boilers & Pool, chemical testing of boilers and pool, CPO certification
- monitoring of students, leading, motivating & directing staff, Annual reviews for staff, Maintaining the appearance in and around the property, Snow removal, lawn care, Grounds keeping, Inspection of the property for hazardous potential liability situations, Physical asset Maintenance- supervision of contractors
Education
High School Diploma -
Milaca Secondary School
Milaca, Mn06.1992
Skills
Property Management, Compliance Monitoring , Landlord-tenant law
- Financial Management: Financial & Budget Preparation & Reporting, Annual operating budget, monthly financial variance reports, controlling expenses, optimizing profitability, Financial Reporting Tracking operating expenses
- Rent collection, Lease Renewals, Tenant relations
- Staff Management, Leadership and delegation, Employee Motivation and Guidance, Property tours and Facility Inspections, Maintenance knowledge
- Fair housing mandates, Tenant and Eviction Laws & Procedures
- Business Administration, Software Utilization, Accounting
- Database Management, Building operations, Sale and Rental Recordkeeping,
- Administrative Leadership, Operations Management
- Complaints Investigation,
- Tenant Eligibility Determination, Legal Compliance & Regulations
- Customer Service: Serve residents & Guests in a positive welcoming environment
- Role Model- Appropriate behavior to persons served & Staff, Emotional intelligence
- Experience with MOR, REAC & other state agency audits, Certification- LIHTC, HUD & other affordable Housing Programs & Knowledge
- Adaptability & Flexibility, Multi-tasking, Professional phone demeanor skills
- Proficiency in Microsoft Office suite & PowerPoint, Data Entry
- Vendor & Contract Management
- 20 Years of experience with LIHTC, HUD & other affordable Housing Programs, Affordable housing business operations, Certification housing program Compliance, Yardi, Onesite
- Experience with individuals experiencing or significantly impacted by Mental health, substance abuse & Use, poverty & trauma, PC- Program Coordinator, Crisis Management & Addiction
- Autonomy –the ability to work without immediate Supervision, Exceptional oral and written communication skills, Decision-making & Strategic planning
- Certification housing programs Compliance, Yardi, Onesite
Certifications & Licenses
- Obtained My NAR License in 1994,
- PCA- certified in 2017 & Current
- CPO- Certified pool & spa Operator
- Certification in affordable housing with LIHTC, HUD & other affordable Housing Programs
Timeline
Property Manager
Ludwig & Company-Saint Cloud, MN
09.2023 - 06.2024
Property Manager
The Schuett Companies-Princeton, MN
09.2022 - 03.2023
Day Lead Maintenance Engineer
ISD 477 Princeton High School
11.2020 - 05.2021
Property Manager/Maintenance
Beutz Rentals-
01.2009 - 03.2023
PCA Personal Care Assistant
Self Employed
08.1997 - 03.2024
High School Diploma -
Milaca Secondary School
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