Nancy Miller
Phoenix,AZ
Summary
Motivated Shift Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals.
Overview
39
39
years of professional experience
Work History
Shift Leader
Stine Enterprises
06.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Store Manager
Stine Enterprises
08.2011 - 06.2024
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Trained and mentored associates to teach daily tasks and procedures
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Monitored employee performance and identified performance gaps for corrective action.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Supervised and completed thorough opening, closing and shift change functions to maintain operational standards each day.
Store Manager
Taco Bell Corp/Tricon Global Restaurant/Yum Brands
06.1985 - 11.2011
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Trained and mentored associates to teach daily tasks and procedures.
- Monitored employee performance and identified performance gaps for corrective action.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Updated and maintained store signage and displays.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Education
Some College (No Degree) - Business Administration And Management
Glendale Career College
Glendale, CASome College (No Degree) -
Maricopa Community Colleges - Phoenix College
Phoenix, AZSkills
- Staff Supervision
- Verbal and Written Communication
- Documentation and Reporting
- Multitasking and Organization
- Administrative Management
- Recruiting, Hiring, and Onboarding
- Problem-Solving
- Decision-making capabilities
- Team motivation
- Conflict Resolution
- Staff Training, Education and Development
- POS System Operation
- Safety processes and procedures
- Sales and Upselling
- Role Modeling
Timeline
Shift Leader
Stine Enterprises
06.2024 - Current
Store Manager
Stine Enterprises
08.2011 - 06.2024
Store Manager
Taco Bell Corp/Tricon Global Restaurant/Yum Brands
06.1985 - 11.2011
Some College (No Degree) -
Maricopa Community Colleges - Phoenix College
Some College (No Degree) - Business Administration And Management
Glendale Career College
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