Nancy Mondragon
Customer Service Agent
Fullerton,CA
Summary
Reliable Leader demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
10
10
years of professional experience
Work History
Gate Agent
Delta
Los Angeles, CA
03.2023 - Current
- Communicated important information to passengers regarding delays or cancellations due to weather or mechanical issues.
- Resolved customer complaints in an efficient manner while adhering to company policies.
- Provided guidance to new employees on standard operating procedures.
- Inspected passenger documents prior to issuing boarding passes and checked for accuracy of flight details.
- Facilitated communication between airline crew members and ground staff regarding updates on flight status changes.
- Kept abreast of relevant safety announcements issued by the FAA concerning air travel.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Supply Chain Lead
Disneyland Resort
Anaheim , CA
03.2014 - Current
- Upheld company's high standards for business via leading by example and encouraging cast members to adhere to corporate policies and resolve any issues that may arise.
- Coordinated solutions and communicated with management to direct daily operations.
- Employed active listening abilities, interpersonal skills and policy knowledge to remedy conflicts and maintain a positive and inclusive environment with cast members and guests.
- Implemented and enforced policies and procedures by coordinating with company leaders, coaching cast members and recognizing and holding the cast accountable for delivering excellence in safety, courtesy, show, inclusion and efficiency.
- Participated in departmental meetings and communicated relevant information to Cast Members and allowed us to make daily decisions that benefit both our cast and our guests.
Central Supply Dispatcher
Memorial Care Medical Group
Long Beach, CA
03.2020 - 02.2022
- Promoted safe work activities by conducting safety audits and attending company safety meetings.
- Relayed work orders and information between work crews, supervisors and field personnel.
- Arranged for repairs to restore service and schedules.
- Confirmed availability of recurring supply items managed and distributed through computerized inventory management system.
- Verified quality and integrity of sent and received items.
Education
Bachelor of Arts - Business Administration And Management
Bellevue University
Bellevue, NE06-2024
Skills
- Training and Development
- Problem-Solving
- Attention to Detail
- Interpersonal Communication
- Effective Organization
- Decision Making
- Coaching and Mentoring
- Employee Coaching and Motivation
- Team Leadership
- Issue and Conflict Resolution
- MS Office
- Bilingual- Spanish
Accomplishments
- Supervised team of 15 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
Spanish
Native language
English
Proficient (C2)
C2
Timeline
Gate Agent
Delta
03.2023 - Current
Central Supply Dispatcher
Memorial Care Medical Group
03.2020 - 02.2022
Supply Chain Lead
Disneyland Resort
03.2014 - Current
Bachelor of Arts - Business Administration And Management
Bellevue University
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