Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Nancy Montalvo

Eatontown,NJ

Summary

Dynamic food service professional with extensive experience at Chick-fil-A, recognized for enhancing kitchen efficiency and reducing waste through innovative techniques. Proven expertise in sanitation practices and exceptional customer service, fostering teamwork and maintaining high food quality standards. Reliable and detail-oriented, committed to creating a safe and inviting dining environment.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Back of House Team Member

Chick-fil-A
07.2022 - Current
  • Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing dishes.
  • Collaborated with Front of House team members during peak service hours to ensure accurate order fulfillment and prompt delivery to guests.
  • Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
  • Performed shift side work as necessary to maintain kitchen output during peak service times.
  • Assisted with training new BOH staff members on established processes and goals.
  • Supported the training of new employees by sharing expertise on kitchen equipment usage, safety protocols, and dish preparation techniques.
  • Checked use by dates on food and beverage stock and maintained record of wasted items.
  • Consistently met or exceeded customer expectations, receiving positive feedback from both guests and management regarding food quality and presentation.
  • Unloaded and stocked kitchen supplies.
  • Removed garbage, compost, and recycling, and placed in designated container areas.
  • Ensured a safe working environment by adhering to strict sanitation guidelines and promptly addressing any hazards or potential issues.
  • Actively contributed to a positive workplace culture by fostering camaraderie among team members through collaboration, mutual respect, and shared goals.
  • Reduced food costs by implementing waste-reduction techniques.
  • Stocked and rotated food items according to expiration dates.

Lead Cook

Maschio's Food Services
10.2021 - 06.2022
  • Efficiently handled high-volume orders while maintaining superior food quality through precise execution of cooking methods.
  • Maintained a high standard of food quality by consistently reviewing dishes for taste, presentation, and adherence to established guidelines.
  • Took over line positions in event of emergency.
  • Enhanced kitchen efficiency by streamlining cooking processes and implementing time-saving techniques.
  • Supervised line cooks to monitor food safety and order accuracy.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Reduced food waste by closely monitoring inventory levels and developing creative recipes to utilize surplus ingredients.
  • Consistently met or exceeded health code standards by enforcing strict sanitation practices throughout the kitchen area.
  • Contributed to a positive workplace culture through proactive communication with team members at all levels of the organization.
  • Oversaw proper storage procedures for perishable items, ensuring freshness and minimizing spoilage risks.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Inspected freezer and refrigerator daily to check and maintain proper temperatures.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Monitored food production to verify quality and consistency.

Food Service Team Lead

Sodexo USA
03.2006 - 10.2021
  • Promoted a culture of teamwork, fostering strong communication among staff members for seamless operations.
  • Enhanced dining experience by maintaining a clean, inviting environment for customers.
  • Increased customer satisfaction by providing exceptional service and timely food preparation.
  • Maintained compliance with all local health department regulations through regular inspections and updates on best practices.
  • Managed daily cash handling procedures, ensuring accuracy in financial transactions.
  • Supervised daily opening and closing tasks, ensuring proper setup and breakdown of the dining area and kitchen equipment.
  • Led a team of food service professionals, ensuring the highest standards in cleanliness and safety.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Monitored food preparation, production, and plating for quality control.
  • Served consistent portions following recipes and control standards.

Education

Visual Communication

Long Branch High School
Long Branch, NJ
06-2001

Skills

  • Cleaning procedures
  • Sanitation practices
  • Waste reduction
  • Cooking techniques
  • Temperature monitoring
  • Food preparation
  • Portion control
  • Food storage
  • Stock rotation
  • Cross-training
  • Customer service
  • Team contribution
  • Attention to detail
  • Workplace safety
  • Safe food handling
  • Multitasking Abilities
  • Sweeping and mopping
  • Supply restocking
  • Food preservation and storage methods
  • ServSafe food manager
  • Reliable and punctual
  • Kitchen sanitation
  • Food production
  • Kitchen station restocking
  • Cleaning and sanitizing
  • Workstation setup

Certification

  • [Area of certification], [Company Name] - [Timeframe] ServSafe certification, Sodexo food service manager

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Back of House Team Member

Chick-fil-A
07.2022 - Current

Lead Cook

Maschio's Food Services
10.2021 - 06.2022

Food Service Team Lead

Sodexo USA
03.2006 - 10.2021

Visual Communication

Long Branch High School

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Nancy Montalvo