NANCY MONTES
Hollywood,FL
Summary
Skillful and dedicated Executive Assistant with extensive experience in coordinating, planning, and supporting daily operational and administrative functions. Demonstrates the capacity to provide comprehensive support for executive-level staff. This includes scheduling meetings, coordinating travel, and effectively managing all essential tasks. I have a proven track record of accurately completing research, reporting, information management, and business development efforts within budget requirements. Adept at developing, maintaining detailed administrative processes, procedural processes that reduce redundancy, improve accuracy, efficiency, and achieve organizational objectives. Highly focused and results-oriented in supporting complex, deadline-driven operations. Able to identify goals, priorities and resolve issues in their initial stages.
Overview
27
27
years of professional experience
Work History
Event Assistant
All in the details events and more
Miami, FL
02.2024 - 07.2024
- Communicated effectively with supervisors about any issues that arise during an event setup or execution process.
- Organized logistics for event setup and teardown, including AV equipment, furniture rental, signage production and booth design.
- Provided assistance with event setup and cleanup activities as requested.
- Assisted with event setup, including arranging chairs, tables, decorations and other items.
Self Employed
Bartender/Server/Event Setup
Miami, FL
03.2022 - 11.2023
- Provided assistance to bartenders as needed by stocking bar area with necessary supplies and ingredients for drinks.
- Ensured the cleanliness of all event areas before, during and after an event.
- Greeted guests and provided excellent customer service.
- Responded promptly to requests from customers regarding additional needs or changes during events.
- Provided support with setup and breakdown tasks such as moving furniture or equipment around the venue space.
- Replenished beverages as needed during events.
- Communicated effectively with other staff members to ensure smooth operation of events.
Office Manager
Credit Repair Consultants
Miami, Florida
09.2021 - 02.2022
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Reviewed files and records to obtain information and respond to requests.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Provided administrative support to the Office Manager including filing, photocopying, faxing, scanning and data entry tasks.
- Assisted in preparing agendas for meetings upon request from the Office Manager.
- Handled incoming calls and directed callers to the appropriate department or employee.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained confidentiality of all privileged information obtained during course of employment.
Office Management Assistant
Sergio’s Catering Company
Miami, Florida
03.2019 - 11.2021
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Responded to customer issues to provide immediate resolution and improve retention.
- Organized and maintained filing systems for documents such as invoices, contracts, and reports.
- Maintained business records by updating customer information.
- Utilized QuickBooks accounting software to prepare financial transactions such as accounts payable and receivable entries.
- Checked office supply levels, anticipated needs and placed orders for appropriate stock levels.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
Corporate Travel Manager
GLF Construction Corporation
Miami, Florida
12.2015 - 05.2017
- Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
- Assisted in resolving any issues arising from cancelled flights or delayed baggage claims while traveling abroad.
- Collected information and prepared travel papers for all levels of staff and management visiting clients globally.
- Managed the company's preferred vendor list for best rates.
- Monitored global travel trends to identify potential problems or opportunities that may arise during business trips.
- Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
- Analyzed cost-saving opportunities in airfare, hotel accommodations, car rental services.
- Booked transportation and hotel reservations using computer or telephone.
- Organized and coordinated domestic and international business trips for executives and staff members.
- Maintained relationships with travel partners and vendors.
- Developed strategies to reduce costs associated with corporate travel programs.
- Responded quickly to inquiries about flight schedules and other related travel information.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Completed day-to-day duties accurately and efficiently.
- Recognized by management for providing exceptional customer service.
Secretary/Receptionist
GLF Construction Corporation
MIAMI, FLORIDA
01.2011 - 12.2014
- Provide High-Level Administrative support to assistant-Vice President of PROFESSIONAL SERVICES to corporation
- Answer telephones
- Greet visitors
- Data Entry/ Scanning & data entry into Laser fiche/Make Copies
- Handling of Corporate Travel
- Dealing with Management Office
- Execution of Purchase Orders & Maintain PO Log
- Execution of Credit Applications
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary
- Pick-up & Distribution of Incoming/Outgoing Faxes/
- Prepare Outgoing Mail/Receive, stamp & distribution of Incoming Mail
- Completed day-to-day duties accurately and efficiently
- Prioritized and organized tasks to efficiently accomplish service goals
Executive Advisor
GRANT ENTERPRISES OF AMERICA
MIAMI, Florida
01.2006 - 01.2011
- Provide high-level administrative support to Chairman of professional services firm involved with consulting and licensing engagements
- Performs a variety of support functions, analyzes clients’ projects to evaluate best and most likely success node
- Develops leads and administers world wide implementation of the product or service in conjunction with the global cross-functional team that will provide the most value in the shortest time for the stakeholders
- Assists in marketing, and publications review and editing of documents.
Executive Assistant/Office Manager
ESTEVEZ TILE & MARBLE
Hialeah, Florida
01.2000 - 01.2006
- Provide high-level administrative support to Chief Executive Officer of manufacturer of home products and solutions with over $2 million in annual revenues
- Perform a variety of key client and vendor relations functions, addressing inquiries of current and potential customers and vendors; communicating with marketing and manufacturing department regarding scheduling, shipping and ordering; oversee office personnel initiatives, and maintain investor database
- Collaborate with CEO to oversee development of accounting program, including direct management of Account Payables, Invoicing
- Develop spreadsheets to improve and inform quality and risk-assessment initiatives
- Prepare meeting agendas and carefully monitor all action items
- Reduced company HR expenses by $47,000 in past twelve months by identifying cost-effective scheduling and negotiating with key personnel providers
- Coordinated and hosted successful client seminars, creating promotional materials and coordinating mailing
- Oversaw Customer Service Program that reduced returns/complaints.
Customer Service Agent/Administrative Assistant
INTERAMERICAN CAR RENTAL
South Miami, Florida
01.1998 - 01.2000
- Served as Customer Service Agent at three locations and one principal of car rental-services firm with over 5 Florida locations
- Directed administrative and project support efforts
- Conducted in-depth business-development research and compiled results for review by proposal team
- Developed presentations and scheduled executive-level meetings and travel
- Prepared bi-weekly time, expense, and travel reports
- Opened and closed customer contracts, initiated invoicing and billing processes
- Designed, coordinated, and maintained vital competitive analysis process to facilitate implementation of aggressive company marketing strategy at three key locations
- Successfully handled and managed Petty Cash, Credit Card Payments and general service representative’s office work.
Education
Specialized Degree - Health Services Administration
FLORIDA NATIONAL COLLEGE
01.1999
Continued… -
G. Holmes Braddock Senior High School
Miami, FL05-1996
Skills
- Positive attitude
- Works well under pressure Able to think quickly and logically in fast paced environment
- Microsoft Office System, WordPerfect, Peachtree, Microsoft Windows operating system
- Customer Service
- Critical Thinking
- Corporate Travel Management
- Data Entry
Timeline
Event Assistant
All in the details events and more
02.2024 - 07.2024
Self Employed
Bartender/Server/Event Setup
03.2022 - 11.2023
Office Manager
Credit Repair Consultants
09.2021 - 02.2022
Office Management Assistant
Sergio’s Catering Company
03.2019 - 11.2021
Corporate Travel Manager
GLF Construction Corporation
12.2015 - 05.2017
Secretary/Receptionist
GLF Construction Corporation
01.2011 - 12.2014
Executive Advisor
GRANT ENTERPRISES OF AMERICA
01.2006 - 01.2011
Executive Assistant/Office Manager
ESTEVEZ TILE & MARBLE
01.2000 - 01.2006
Customer Service Agent/Administrative Assistant
INTERAMERICAN CAR RENTAL
01.1998 - 01.2000
Specialized Degree - Health Services Administration
FLORIDA NATIONAL COLLEGE
Continued… -
G. Holmes Braddock Senior High School