Nancy Moody
Clearfield
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Uses independent decision-making skills and sound judgment to positively impact company success. Excellent customer relations aptitude and relationship-building skills. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Hardworking with strong organizational skills eager to secure a position. Ready to help team achieve company goals.
Overview
18
18
years of professional experience
Work History
Freelance illustrator
self-employed
02.2021 - Current
- Enhanced visual storytelling by creating compelling illustrations for various projects.
- Increased client satisfaction by delivering high-quality illustrations within tight deadlines.
- Produced sketches and drafts to refine artwork before completion.
- Created commissioned artwork for private clients.
- Designed and executed original artwork for various private and corporate clients.
- Improved project efficiency by providing detailed sketches and revisions promptly based on client feedback.
Photographer
self-employed
12.2016 - Current
- Self taught photographer based in Utah, creating story book like portraits of children and families
- Digitally edited photos to enhance appearance.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Captured stunning images by utilizing various lighting techniques and creative compositions.
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
- Optimized workflow efficiency by implementing photo editing software tools like Lightroom and Photoshop.
- Managed multiple projects simultaneously by prioritizing deadlines and maintaining excellent organization.
- Continuously improved technical skills by staying updated on industry trends and new equipment.
- Assisted clients with creative ideas for photography needs.
- Generated cost-effective solutions for client's photography needs.
- Researched new camera equipment and accessories.
- Facilitated printing of images for client's portfolio.
Spanish Tutor Online
Self Employed
12.2019 - 12.2023
- Tutored students remotely with online platform using live sessions and pre-recorded videos.
- Developed tutoring plans using information gleaned from homeschooling parents.
- Utilized a variety of teaching methodologies to accommodate various learning styles effectively.
- Created fun and challenging lesson plans to help students enjoy learning process.
- Implemented play-based and other relaxed activities to help students incorporate new vocabulary with confidence.
- Instructed students on Spanish grammar, pronunciation, spelling, vocabulary, composition and dialogue.
- Promoted a positive learning environment by fostering open communication among parents.
- Boosted student confidence in speaking Spanish through regular conversational practice and interactive activities.
- Adapted lesson content for different skill levels, ensuring all students received appropriate instruction tailored to their abilities.
Customer Service Representative
Zija International
04.2018 - 09.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
CALL CENTER AGENT
DAN JONES AND ASSOCIATES
04.2015 - 10.2017
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
SALES ASSOCIATE
A PEAD IN A POD
11.2012 - 04.2013
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Engaged with customers to build rapport and loyalty.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Created inviting environment for customers by maintaining store organization and cleanliness.
SALES ASSOCIATE
CEBU
07.2012 - 10.2012
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
ESL TUTOR
SELF EMPLOYED
03.2006 - 02.2011
- Tutored elementary age kids in Peru
- Helped them with their English homework, prepare for tests and develop their skills in the English language
- Also tutored adults who wanted to learn basic English for traveling and make their experience much comfortable while visiting the U.S.
SALES ASSOCIATE
SELF EMPLOYED
06.2007 - 12.2008
- Worked through recommendations and with an hourly salary.
SALES ASSOCIATE
KAYPI ARTESANIAS (PERUVIAN ART)
01.2007 - 01.2008
- Sales Associate at a Peruvian art and souvenirs high end store
- Sale goals were set and achieved each month
- Part of a team, where I was the only one who spoke English, so I was in charge of attending to customers questions, needs and requests
- Familiarized with high end jewelry, local art, and high end clothing
- Organizing inventory and ordering new inventory was part of the job.
Education
Master of Arts - Elementary Education
University of Phoenix
Online Division11.2025
Bachelor of Science - Business and Marketing
University of Phoenix
Online Division10.2023
High School Diploma -
ADVIENTO HIGH SCHOOL
Lima, Peru01.2006
Skills
- Microsoft Office (10 years)
- Exceptional communication skills
- Customer service
- Visual storytelling
- Collaboration and Teamwork
- Problem-solving skills
- Organization and preparation
- Growth Mindset
- Efficient sales transactions
- Active Listening
Additional Information
MANAGEMENT
EXCELLENT COMMUNICATION SKILL
BILINGUAL (ENGLISH-SPANISH)
MATHEMATICAL SKILLS
INTERPERSONAL SKILL
SALES SKILLS
CUSTOMER SERVICE SKILLS
PRIORITIZNG SKILL
MOTIVATION TOWARDS IMPROVEMENT
Assessments
- Retail customer service, Proficient, 05/01/22, Responding to customer situations in a retail setting
- Call center customer service, Proficient, 09/01/21, Demonstrating customer service skills in a call center setting
Timeline
Freelance illustrator
self-employed
02.2021 - Current
Spanish Tutor Online
Self Employed
12.2019 - 12.2023
Customer Service Representative
Zija International
04.2018 - 09.2018
Photographer
self-employed
12.2016 - Current
CALL CENTER AGENT
DAN JONES AND ASSOCIATES
04.2015 - 10.2017
SALES ASSOCIATE
A PEAD IN A POD
11.2012 - 04.2013
SALES ASSOCIATE
CEBU
07.2012 - 10.2012
SALES ASSOCIATE
SELF EMPLOYED
06.2007 - 12.2008
SALES ASSOCIATE
KAYPI ARTESANIAS (PERUVIAN ART)
01.2007 - 01.2008
ESL TUTOR
SELF EMPLOYED
03.2006 - 02.2011
Master of Arts - Elementary Education
University of Phoenix
Bachelor of Science - Business and Marketing
University of Phoenix
High School Diploma -
ADVIENTO HIGH SCHOOL
Similar Profiles
Aamuktha MadabhushiAamuktha Madabhushi
Singing teacher at Self-employedSinging teacher at Self-employed
Ava Jane Glenski VillanuevaAva Jane Glenski Villanueva
Translator at Self-employedTranslator at Self-employed
Bilal SadiqBilal Sadiq
Property Owner at Self-employedProperty Owner at Self-employed
Mike SjostromMike Sjostrom
Construction Worker at Self-employedConstruction Worker at Self-employed
Timothy PhommavongTimothy Phommavong
Assembly Line at AutolivAssembly Line at Autoliv