Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nancy Moody

Clearfield

Summary

Dedicated professional with a history of meeting employer's goals utilizing consistent and organized practices. Hardworking individual with strong organizational skills eager to secure a position. Able to work under pressure and to adapt to new situations. Embraces challenges to best enhance the organizational brand. Uses independent decision-making skills and sound judgment to positively impact company success. Excellent customer relations aptitude and relationship-building skills. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. . Ready to achieve company goals.

Overview

19
19
years of professional experience

Work History

Tax Specialist

Internal Revenue Service, IRS
07.2024 - 02.2025
  • Maintained compliance by adhering to current tax laws and regulations.
  • Identified potential audit red flags to minimize risk of IRS audits.
  • Reviewed documentation from tax exempt organizations nationwide to verify tax compliance and identified large, unusual or questionable issues.
  • Analyzed financial documents to accurately reflect organizational information on tax returns.
  • Developed spreadsheet models to accurately track tax information.
  • Prepared workpapers and reports that document the analysis and conclusions of the examination.
  • Communicated with organizations regarding tax situations.
  • Reviewed organization's tax filing papers thoroughly to determine tax exemption eligibility.
  • Maintained composure in interviews and records searches.
  • Conducted call audits to assess tax exempt status.
  • Responded to taxpayer questions and helped tax exempt organizations complete and file tax documentation.
  • Proven ability to learn quickly and adapt to new situations.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Gained extensive knowledge in data entry, analysis and reporting. Along with the following programs : RCCMS, IDRS, IAT, TEOS, Accurint, EDS, OFAC, AMS, Microsoft 365 business suite, Adobe Pro, SETR, WebETS, Cisco Jabber and Bloomberg.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Identified issues, analyzed information and provided solutions to problems.
  • Excellent communication skills, both verbal and written.
  • Self-motivated, with a strong sense of personal responsibility.

Freelance illustrator

self-employed
02.2021 - 07.2024
  • Enhanced visual storytelling by creating compelling illustrations for various projects.
  • Increased client satisfaction by delivering high-quality illustrations within tight deadlines.
  • Produced sketches and drafts to refine artwork before completion.
  • Created commissioned artwork for private clients.
  • Designed and executed original artwork for various private and corporate clients.
  • Improved project efficiency by providing detailed sketches and revisions promptly based on client feedback.

Photographer

self-employed
12.2016 - 07.2024
  • Self taught photographer based in Utah, creating story book like portraits of children and families
  • Digitally edited photos to enhance appearance.
  • Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
  • Captured stunning images by utilizing various lighting techniques and creative compositions.
  • Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
  • Optimized workflow efficiency by implementing photo editing software tools like Lightroom and Photoshop.
  • Managed multiple projects simultaneously by prioritizing deadlines and maintaining excellent organization.
  • Continuously improved technical skills by staying updated on industry trends and new equipment.
  • Assisted clients with creative ideas for photography needs.
  • Generated cost-effective solutions for client's photography needs.
  • Researched new camera equipment and accessories.
  • Facilitated printing of images for client's portfolio.

Spanish Tutor Online

Self Employed
12.2019 - 12.2023
  • Tutored students remotely with online platform using live sessions and pre-recorded videos.
  • Developed tutoring plans using information gleaned from homeschooling parents.
  • Utilized a variety of teaching methodologies to accommodate various learning styles effectively.
  • Created fun and challenging lesson plans to help students enjoy learning process.
  • Implemented play-based and other relaxed activities to help students incorporate new vocabulary with confidence.
  • Instructed students on Spanish grammar, pronunciation, spelling, vocabulary, composition and dialogue.
  • Promoted a positive learning environment by fostering open communication among parents.
  • Boosted student confidence in speaking Spanish through regular conversational practice and interactive activities.
  • Adapted lesson content for different skill levels, ensuring all students received appropriate instruction tailored to their abilities.

Customer Service Representative

Zija International
04.2018 - 09.2018
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Met customer call guidelines for service levels, handle time and productivity.

CALL CENTER AGENT

DAN JONES AND ASSOCIATES
04.2015 - 10.2017
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
  • Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
  • Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
  • Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.

SALES ASSOCIATE

A PEAD IN A POD
11.2012 - 04.2013
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Engaged with customers to build rapport and loyalty.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

SALES ASSOCIATE

CEBU
07.2012 - 10.2012
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Managed efficient cash register operations.
  • Engaged in friendly conversation with customer to better uncover individual needs.

ESL TUTOR

SELF EMPLOYED
03.2006 - 02.2011
  • Tutored elementary age kids in Peru
  • Helped them with their English homework, prepare for tests and develop their skills in the English language
  • Also tutored adults who wanted to learn basic English for traveling and make their experience much comfortable while visiting the U.S.

SALES ASSOCIATE

KAYPI ARTESANIAS (PERUVIAN ART)
01.2007 - 01.2008
  • Sales Associate at a Peruvian art and souvenirs high end store
  • Sale goals were set and achieved each month
  • Part of a team, where I was the only one who spoke English, so I was in charge of attending to customers questions, needs and requests
  • Familiarized with high end jewelry, local art, and high end clothing
  • Organizing inventory and ordering new inventory was part of the job.

Education

Master of Science - Business Administration

University of Phoenix
11-2026

Bachelor of Science - Business and Marketing

University of Phoenix
10.2023

High School Diploma -

ADVIENTO HIGH SCHOOL
01.2006

Skills

  • Advanced Microsoft Office Skills
  • Proficient Interpersonal Skills
  • Service Excellence
  • Collaborative Problem Solving
  • Critical Thinking Abilities
  • Strategic Preparation
  • Adaptable Learning Attitude
  • Effective Transaction Management
  • Effective Listening
  • Tax Law Analysis Skills
  • Regulatory Compliance Assessment
  • Tax Compliance Research

Languages

Spanish
Full Professional

Timeline

Tax Specialist

Internal Revenue Service, IRS
07.2024 - 02.2025

Freelance illustrator

self-employed
02.2021 - 07.2024

Spanish Tutor Online

Self Employed
12.2019 - 12.2023

Customer Service Representative

Zija International
04.2018 - 09.2018

Photographer

self-employed
12.2016 - 07.2024

CALL CENTER AGENT

DAN JONES AND ASSOCIATES
04.2015 - 10.2017

SALES ASSOCIATE

A PEAD IN A POD
11.2012 - 04.2013

SALES ASSOCIATE

CEBU
07.2012 - 10.2012

SALES ASSOCIATE

KAYPI ARTESANIAS (PERUVIAN ART)
01.2007 - 01.2008

ESL TUTOR

SELF EMPLOYED
03.2006 - 02.2011

Bachelor of Science - Business and Marketing

University of Phoenix

High School Diploma -

ADVIENTO HIGH SCHOOL

Master of Science - Business Administration

University of Phoenix

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Nancy Moody