Summary
Overview
Work History
Skills
Timeline
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NANCY Morris

Kerens,TX

Summary

Skilled at scheduling more than 10-20 procedures each week for eight anesthesia doctors. Experienced in verifying coverage, collecting pre-authorizations and processing payments. Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation. Forward-thinking and friendly with distinguished talent in multitasking, modernizing offices and streamlining procedures. Fantastic attention to detail and commitment to optimizing patient experiences through individualized care. Forward-thinking and friendly with distinguished talent in multitasking, modernizing offices and streamlining procedures. Fantastic attention to detail and commitment to optimizing patient experiences through individualized care. Organized Lead Surgery Scheduler specialist with 15 years of experience in medical field. Excellent typist, collaborator and office coordinator with proven history of reorganizing and customer service. Dedicated to efficiency and maintaining workflow. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Overview

16
16
years of professional experience

Work History

Lead Surgery Scheduler Specialist

U.S Anesthesia Partners
09.2007 - 03.2023
  • Worked with operating facilities to schedule procedures on behalf of eight Anesthesiologist and Interventional surgeons.
  • Checked patient insurance and collected pre-authorizations from providers.
  • Gathered current medical information and reviewed histories to gather details for surgeons.
  • Customer service
  • Collaborated and established strong working relationships with physicians, supervisors and colleagues.
  • Located scheduling barriers and implemented appropriate solutions.
  • Coordinated work processes and routed paperwork to appropriate physicians and staff members.
  • Booked surgeries according to physician volume and maintained prompt turnaround times.
  • Scheduled follow-up appointments as designated by physician.
  • Conveyed information to patients about arrival times and preoperative procedures.
  • Checked physician orders and schedule availability to make accurate appointments for tests and surgical procedures.
  • Organized patient medical records and worked with insurance company representatives to obtain authorization.
  • Routed case confirmations and made schedule updates each day.
  • Coordinated office schedules for new patients, diagnostic assessments and procedures.
  • Answered 20-60 average daily phone calls to schedule appointments and address patient inquiries.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Called patients to schedule 2-3 appointments, consistently double-checking information and availability.
  • Managed incoming telephone calls, including taking messages and directing callers to personnel.
  • Coordinated with facilities to set up surgeries for eight anesthesia
  • Answered phone calls and messages for eight-physician all medical facility, scheduling appointments, and handling patient inquiries

Skills

  • Insurance pre-certifications
  • Educating patients
  • Customer Service
  • Office workflow support
  • Checking in patients
  • Leadership
  • Organizational skills
  • Planning
  • Relationship building
  • Basic math
  • Decision-making

Timeline

Lead Surgery Scheduler Specialist

U.S Anesthesia Partners
09.2007 - 03.2023

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NANCY Morris