Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Nancy Morris

Bowling Green,KY

Summary

Proven leader at Sodexo Campus Services, adept in operation monitoring and fostering team collaboration. Enhanced team performance and customer satisfaction through innovative solutions and effective communication. Demonstrated adaptability by managing diverse departments at Variety Wholesale and Super Walmart, significantly reducing inventory shrinkage and improving service quality.

Overview

9
9
years of professional experience

Work History

ESA Team Lead

Sodexo Campus Services
Bowling Green, KY
06.2015 - Current
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Coached team members in techniques necessary to complete job tasks.
  • Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
  • Assisted in recruitment to build team of top performers.
  • Created and managed project plans, timelines and budgets.
  • Generated reports detailing findings and recommendations.
  • Devised and implemented processes and procedures to streamline operations.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Frequently inspected production area to verify proper equipment operation.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.

Home Lines Department

Variety Wholesale Inc. (Roses ) Department Store
Bowling Green, KY
03.2023 - 10.2024
  • Reduced liner repair time with diligent maintenance and proactive problemsolving.
  • Contributed to revenue growth by identifying opportunities for upselling and cross-selling of liner products and services.
  • Developed comprehensive training materials, ensuring consistent quality across all liners.
  • Assisted sales teams by providing technical expertise during client presentations and product demonstrations related to liners.

Apparel, Jewelry, Shoes, Fabrics Departments

Super Walmart
Robertsdale, Alabama
10.2015 - 06.2019
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Developed and maintained courteous and effective working relationships.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

Diploma - General Studies

Harrison Central High
Gulfport, MS
06.1988

Skills

  • Strong teamwork
  • Creativity and Innovation
  • Construction safety
  • Operation Monitoring
  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Multitasking
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent Communication
  • Organizational Skills
  • Team Collaboration
  • Active Listening
  • Effective Communication
  • Adaptability and Flexibility
  • Decision-Making

Accomplishments

  • Became team leader for Brenda Gillian on 7/01/22. When Brenda was out on FMLA I managed the team under supervisor of Kenny Johnson and other supervisors Tammy Price, Candy Walker, Katherine Cabrera.
  • Became team leader for Kevin Gutierrez on 3/20/23. Headed the 2023 Gatton Academy project with great results in a timely manner. Great compliments from director Lynette Breedlove of Gatton Academy and other staff members. I help with a lot of events and clean ups with good results.
  • My strengths are I have a good rapport with all team members.
  • Supervised teams for regular positions and events and Summer/Winter projects.
  • Help with many emergency clean ups and many hours of overtime.
  • Worked and helped with projects/ clean ups in KTH, Snell, Ogden, EBS, Planetarium,EST, Cherry Hall, Forensics,IEB, Sophia Downing, VMH, Potter Hall, Diddle Arena, Kentucky museum, CRD, South and West Smith Stadium, WKU P.D. , SSB, Gatton Academy.
  • I have experience running machines such as the kaivac, walk behind and riding burnisher, the boost, top scrubbing, waxing, the chariot, the T5, extractor, spotter, super sucker, R3.

Timeline

Home Lines Department

Variety Wholesale Inc. (Roses ) Department Store
03.2023 - 10.2024

Apparel, Jewelry, Shoes, Fabrics Departments

Super Walmart
10.2015 - 06.2019

ESA Team Lead

Sodexo Campus Services
06.2015 - Current

Diploma - General Studies

Harrison Central High

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