Nancy Moyer
Lead Clerk at Winco Foods
Salem,OR
Summary
- Bachelor’s Degree in Business Administration
- Competent in Microsoft Word and Excel
- Capable of using PowerPoint
- Some experience with Accounting procedures through school
- Good Customer Service Skills
- Can use adding machine, scanner, computer, typewriter, calculator, and cash register
Overview
32
32
years of professional experience
5
5
years of post-secondary education
Work History
Lead Clerk
Winco Foods
Salem, OR
10.2021 - Current
- Running the front end of the store: making sure that lines are not too long, making sure that the cashiers and grocery workers get their scheduled breaks and lunches on time, making sure that the registers have the cash on hand and getting more cash for them when needed, stocking shelves, handling customer complaints, taking customer phone calls, making a list for daily ordering of stock, sweeping and using the scrubber to maintain the cleanliness of the store, including aisles and register areas.
- Interacted with customers by phone, email or in-person to provide information
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales
Home Care Provider
Judy Mattos
Salem, OR
01.2008 - 03.2022
- In-, Wash, dry, and fold/hang laundry, wash dishes, sweep, mop, and vacuum/pick up floor, and take out garbage.
- Assisted patients with personal requirements for housekeeping and grooming assistance
- Entertained, conversed and read aloud to keep patients mentally alert
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members
- Assisted disabled clients to support independence and well-being
- Developed rapport to create safe and trusting environment for care
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies
Cashier
Winco Foods
Salem, OR
08.2021 - 10.2021
- Helping customers with ringing up their purchases and occasionally bagging up their purchases, organizing the shelves hear the registers, and maintaining the cleanliness of the work area.
Cashier
Wal-Mart
Salem, OR
09.2018 - 04.2021
- Helping customers with ringing up their orders and bagging their orders, putting away stock, organizing shelves, checking receipts.
- Answered questions about store policies and addressed customer concerns
- Helped customers complete purchases, locate items and join reward programs
- Collected and authorized payments of guests
- Restocked and organized merchandise in front lanes
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
- Greeted customers entering store and responded promptly to customer needs
- Addressed customer needs and made product recommendations to increase sales
- Welcomed customers and helped determine their needs
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales
- Checked personal identifications during alcohol and tobacco sales
- Processed customer refunds and exchanges according to established guidelines
- Worked flexible schedule and extra shifts to meet business needs
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
Cannery Worker
Norpac Foods, Inc
Salem, OR
07.2017 - 09.2018
- Beltwork - looking through product for blemishes/rotten product and foreign materials; Checkstand - using the Norpac computer system to print tickets for finished totes of product and take samples of product for quality control; Quality Control - examining samples of product for blemishes/rotten product and product maturity and giving the product a grade; Scalehouse - weighing the fresh product trucks in and out, giving tickets when weighing the trucks in and receipts when weighing the trucks out, working on silage tickets; Sanitation - scrubbing the belts and other pieces of equipment/machinery to maintain the cleanliness of the machines that the product touched.
- Maintained excellent attendance record, consistently arriving to work on time
- Developed and maintained courteous and effective working relationships
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
- Demonstrated respect, friendliness and willingness to help wherever needed
- Successfully maintained clean, valid driver's license and access to reliable transportation
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Delivery Driver
Abby’s Legendary Pizza
Salem, OR
05.2011 - 03.2013
- Deliver orders to customers, make pizzas, food prep pizza toppings, make pizza dough, take orders from customers both in person and over the phone, wash dishes, set up and maintain the salad bar, answer phone calls, clean tables, sweep, mop, and generally maintain the cleanliness of the work space.
- Completed on-time deliveries by choosing best and most efficient routes
- Maintained upbeat, positive attitude in busy, customer-focused environment
- Completed rush deliveries on tight timetables to satisfy customer needs
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order
- Disposed of waste, shipping materials and hazardous items in compliance with company and governmental regulations
- Adhered to safe lifting techniques to avoid injuries
- Followed corporate procedures to maintain company and customer data confidentiality
- Worked scheduled hours as required and took on available shifts during holidays and busy periods
- Fostered positive working relationships with regular customers
- Delivered packages to customer doorsteps and business offices
- Operated vehicle safely in highly congested areas with no traffic violations
Cannery Worker
Norpac Foods, Inc
Salem, OR
07.2002 - 09.2010
- Beltwork - looking through product for blemishes/rotten product and foreign materials; Checkstand - using the Norpac computer system to print tickets for finished totes of product and take samples of product for quality control; Quality Control - examining samples of product for blemishes/rotten product and product maturity and giving the product a grade; Scalehouse - weighing the fresh product trucks in and out, giving tickets when weighing the trucks in and receipts when weighing the trucks out, working silage tickets; Sanitation - scrubbing the belts and other pieces of equipment/machinery to maintain the cleanliness of the machines that the product touched.
- Maintained excellent attendance record, consistently arriving to work on time
- Developed and maintained courteous and effective working relationships
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
- Demonstrated respect, friendliness and willingness to help wherever needed
- Successfully maintained clean, valid driver's license and access to reliable transportation
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Sandwich Artist
Subway
Salem, OR
01.2001 - 09.2001
- Taking customer orders both in person and over the phone, making sandwiches for customers in front of them, food prep of sandwich toppings, making bread for the sandwiches, cleaning and sanitizing tables, cleaning and sanitizing restrooms, sweeping, mopping, and maintaining the overall cleanliness of the restaurant.
- Assisted customers in choosing menu items by providing food complementing information
- Identified price of goods and calculated bills with optical price scanners, calculators and cash registers
- Operated manual and electric appliances to peel, slice and trim food
- Greeted guests, promoted specials and took orders
- Shared information with customers about menu items, preparation methods and ingredients
- Interpreted food order slips per shift to prepare food according to customer orders
- Executed sandwich artistry duties with very low occurrence of errors
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products
- Replenished serving stations with fresh food and cleaned up spills
- Accurately operated cash register to process customer payments
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness
- Prepared recipe ingredients by washing, peeling, cutting and measuring
- Kept drawer balanced by accurately processing cash, credit and debit payments
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas
- Prepared salads, soups and sandwiches for customers
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction
- Kept kitchen, counter and dining areas cleaned and sanitized
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations
Child Care Provider
Heather Carter
Salem, OR
10.2000 - 12.2000
- Supervising two children, aged 3 and 1, feeding the children, bathing the children, getting the children dressed, and maintaining a clean area for the children to be watched in.
- Planned and guided age-appropriate tasks like reading and crafts.
- Applied positive behavior management techniques to enhance social interactions and emotional development
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs
- Met with parents about daily activities, positive developments and issues
- Maintained effective schedule balance between rest periods, active play and instruction
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions
- Enforced rules and managed behavior through developmentally appropriate discipline
- Monitored entrances and exits to maintain safety and organized environments
- Taught children to organize toys, wash hands and share by leading by example
- Distributed food, napkins and beverages in preparation for snack time
- Assisted children with putting on coats and cold-weather gear before going outside
- Introduced children to educational games and activities to boost learning
- Used positive reinforcement techniques to promote patience and other good behaviors in children
- Kept areas clean, organized and stocked and sanitized surfaces and toys
Assistant Manager
Kentucky Fried Chicken
Salem, OR
10.1999 - 10.2000
- Managed the restaurant for 3.5 days each week, supervised employees, ordered weekly inventory, took customer orders both in person and over the phone, cleaned tables, food prep, dish washing, answering phone calls, dealing with customer complaints, opening and closing the restaurant, deep cleaning equipment, setting up and counting cash register tills, and maintaining the cleanliness of the restaurant.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Mentored team members to enhance professional development and accountability in workplace
- Directed promotion and brand loyalty efforts to build direct relationships with customers
- Monitored security to protect employees, customers and property
- Compiled financial data to comply with budget
- Strengthened operational efficiency to remain cost-effective while maintaining quality service
- Recognized staff for contributions to company success to foster engagement and increase productivity
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Increased employee performance and job satisfaction to strengthen retention and engagement
- Created employee schedules to align coverage with forecasted demands
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Reduced supply expenses, cut production costs and lowered financial expenditures to increase bottom line
- Established objectives to offer team members clear roadmap to help company achieve overall goals
Waitress/Cook
Kentucky Fried Chicken
Salem, OR
03.1998 - 10.1999
- Food prep, washing dishes, taking customer orders both in person and over the phone, cleaning tables, cleaning machines, cleaning restrooms, sweeping, mopping, and helping to maintain the cleanliness of the restaurant.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Bussed and reset tables to keep dining room and work areas clean
- Folded napkins and prepared silverware sets to provide adequate supply for host station
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Remained calm and poised when dealing with difficult customers or during busy shifts
- Inspected dishes and utensils for cleanliness
- Kept server areas clean and stocked to increase efficiency while working tables
- Greeted new customers, discussed specials and took drink orders
- Used cash registers and credit card machines to cash out customers
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Suggested appropriate food and drink pairings to increase per-ticket sales
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
- Informed customers about daily and seasonal specials
- Stayed up-to-date on menu changes to help customers make food choices
- Bussed tables during busy periods to assist staff and quickly turn over tables
Education
Bachelor of Science - Business Administration, History
Eastern Oregon University
La Grande, OR 06.2016 - 03.2019
Associates - Business Administration
Chemeketa Community College
Salem, OR 09.2013 - 06.2016
Skills
- Point of sale operation
Timeline
Lead Clerk
Winco Foods
10.2021 - Current
Cashier
Winco Foods
08.2021 - 10.2021
Cashier
Wal-Mart
09.2018 - 04.2021
Cannery Worker
Norpac Foods, Inc
07.2017 - 09.2018
Bachelor of Science - Business Administration, History
Eastern Oregon University
06.2016 - 03.2019
Associates - Business Administration
Chemeketa Community College
09.2013 - 06.2016
Delivery Driver
Abby’s Legendary Pizza
05.2011 - 03.2013
Home Care Provider
Judy Mattos
01.2008 - 03.2022
Cannery Worker
Norpac Foods, Inc
07.2002 - 09.2010
Sandwich Artist
Subway
01.2001 - 09.2001
Child Care Provider
Heather Carter
10.2000 - 12.2000
Assistant Manager
Kentucky Fried Chicken
10.1999 - 10.2000
Waitress/Cook
Kentucky Fried Chicken
03.1998 - 10.1999
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