Nancy Murillo
Compton,CA
Summary
Resourceful professional in international trade compliance, known for high productivity and efficient task completion. Experience in customs regulations, tariff classification, and import/export documentation. Excel in problem-solving, communication, and adaptability, ensuring smooth operations and compliance with global trade laws, consistently fostering strong client relationships through effective communication and logistics coordination.
Overview
28
28
years of professional experience
Work History
Sr. Customs Coordinator
Epson America
Long Beach, CA
07.2018 - Current
- Process Export Drop Shipments (Latin Countries, Canada & Europe) within the company stated KPI
- Collaborates with Planners and Customer Account Services to resolve supply chain matters.
- Coordinate with the shippers regarding export documentation and completeness of the pre-alerts to the Epson subsidiaries
- Ensure compliance of Export Customs regulations at all times
- Monitor export shipments and update necessary details for any other pertinent data related to export cargo movement on reports and in SAP system
- Monitor outbound shipments with US Miami shipments and providing export documentation for shipping purposes to Latin America countries
- Adhere to policies and procedures for export operations
- Audits export files to ensure accurate data entry in GTS system and ensure it meets all compliance regulations
- Communicate and work closely with internal departments relating to export processes and SOP’s for continuous improvements
- Ensures completeness of export files prior to arranging for data imaging
- Process Export Informal shipments (JP, CA & Latin Countries)
- Prepare AES EEI Filing for export informal shipments over invoice value of $2,500.
- Process Foreign to Foreign shipments
- Prepares export shipping documents for international shipments to ensure compliance with Customs and all other government related offices requirements
- Reviews daily orders placed on export hold, recommends if order can be released, and releases order as approved 'SPL Blocks' (e.g., dealing , with a denied person/country, controlled software)
- Providing excellent customer service to the Epson subsidiaries ensuring status/proper export documentation for destination Customs clearance
- Perform other duties and/or projects as assigned
Import Customs Brokerage Entry Writer, Account Representative
Flegenheimer International
El Segundo, CA
08.2017 - 07.2018
- Provide exceptional Customer Service
- Collect and transmit data to U.S. Customs and other government agencies
- Process ISF (10+2)
- Utilize the tariff classification system of U.S. Customs.
- Work with other government agencies in coordination with the U.S. Customs for the release of goods into the FDA, USDA, APHIS, and Fish & Wildlife.
- Communicate via email with overseas agents and importers to facilitate ocean freight shipments.
- Maintain all documents related to each shipment and verify their accuracy.
- Process Daily Billing.
- Track cargo and provide up-to-date status to customers and brokerage personnel.
- Effective communication with customers, vendors, and truckers through a high volume of emails, phone calls, and verbal contact.
International Customer Service/Logistics Coordinator
Signal Brands, Inc.
Los Angeles, CA
06.2008 - 07.2017
- Provide International Customer Service and operations leadership to our International distributors
- Enter International sales orders into Blue Cherry System
- Confirm receipt of order confirmations to distributors and work with Brand Coordinators
- Monitor and track International production/samples to ensure on-time ex-factory to departure dates are met in a timely manner
- Oversee & Manage communication between Distributors, Freight Forwarders & Factories
- Track and receipt commercial invoices, packing lists and shipping documentation and send to Distributors for Customs clearance purposes
- Address and resolve shipping and documentation issues
- Create internal distributor SOP for each managed account
- Manage, process and report claims, seasonal defectives and related shipping integrity issues
- Process monthly shortage/overage claims reported by Distributors
- Assist Manager in effort to streamline process, improve reporting and eliminate redundancies
Import Customs Brokerage Entry Writer, Account Representative
Expeditors International
Los Angeles, CA
09.2002 - 12.2007
- Provide exceptional customer service to very prestigious accounts
- Update daily reports via excel for clients with these needs
- Responsible for processing all necessary commercial documents via EDI in a timely manner to Customs
- Interact with other government agencies, external forwarders, origin offices & truckers
- Ensure cargo is delivered timely
- Process and mail daily invoices
- Maintain and update client profiles
- Assist clients with guidance on product classification
- Hazmat Certified
- Food and Drug Administration (FDA) Certified
- Ability to multitask
Import Customs Brokerage Entry Writer, Account Representative
Flegenheimer, CHB
El Segundo, CA
05.1997 - 09.2002
- Answered phone calls
- Filing Clerk
- Prepared and processed all necessary commercial documents for customs clearance in a timely manner in the ocean freight department
- Provide exceptional customer service to very prestigious accounts
- Assist clients with product classification, maintained parts database with tariff schedules
- Declare items with Customs, FDA, USDA and Fish & Wildlife
- Review aged invoices over 15 day terms
- Review paid not billed (PNB) and billed not paid reports (BNP)
- Accounts Payable and Accounts Receivable
- Processed daily billing
- Interact with other government agencies, origin, freight forwarders & truckers
- Arrange delivery of cargo
- Processed daily billing
- Food and Drug Administration (FDA) Certified
- Accounts Payable, Accounts Receivable
- Ability to multitask
Education
High School -
Leuzinger High School
Lawndale, CA01.1995
Office Occupations & Computer Operations -
SCROC
Torrance, CA01.1995
Skills
- Microsoft Word
- MS Office applications
- Excel
- Microsoft Outlook
- Calculator 10-Key
- Bilingual oral/written English
- Bilingual oral/written Spanish
References
Available upon request
Timeline
Sr. Customs Coordinator
Epson America
07.2018 - Current
Import Customs Brokerage Entry Writer, Account Representative
Flegenheimer International
08.2017 - 07.2018
International Customer Service/Logistics Coordinator
Signal Brands, Inc.
06.2008 - 07.2017
Import Customs Brokerage Entry Writer, Account Representative
Expeditors International
09.2002 - 12.2007
Import Customs Brokerage Entry Writer, Account Representative
Flegenheimer, CHB
05.1997 - 09.2002
High School -
Leuzinger High School
Office Occupations & Computer Operations -
SCROC
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