Summary
Overview
Work History
Education
Skills
Details
Timeline
Generic

Nancy Murray

Bristow,Virginia

Summary

Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.

Overview

30
30
years of professional experience

Work History

General Manager

Express Clothing
Sterling , VA
09.2024 - 03.2025
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
  • Trained employees on duties, policies and procedures.
  • Created schedules and monitored payroll to remain within budget.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Developed service and sales strategies to improve retention and revenue.

Store Manager

White House Black Market
Gainesville, Virginia
10.2018 - 08.2024
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Established customer service standards and monitored staff compliance.
  • Recruited, trained and supervised new employees.
  • Maintained accurate records of employee performance reviews.
  • Created weekly work schedules for store personnel.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Created effective business plans to focus strategic decisions on long-term objectives.

Associate Store Manager

Multi-Concept Talbots
Fairfax, Virginia
07.1995 - 09.2002
  • Coordinated special events within the store such as product launches or holiday promotions.
  • Provided feedback on marketing campaigns based on customer reactions during promotional periods.
  • Analyzed financial data to identify trends in sales performance and profitability.
  • Developed strategies to increase customer engagement with the brand.
  • Implemented loss prevention measures to reduce theft incidents in the store.
  • Managed stockroom operations including receiving shipments, organizing shelves, tracking inventory levels.
  • Maintained up-to-date knowledge of products offered by the store.
  • Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Oversaw aspects of maintenance, inventory, and daily activity management.

Education

Licensed Interior Design - Interior Design

Colorado Institute of Art/Fashion Institute of Den
Denver, CO
09-1986

Skills

  • Revenue Generation
  • Operational budgeting
  • Store operations oversight
  • Partnership Building
  • Operations Management
  • Retail Inventory Management
  • POS Systems
  • Team Development
  • Customer Service Management
  • Loss Prevention
  • Supply Ordering
  • Shift Scheduling
  • Store Merchandising
  • Payroll Management
  • Talent Recruitment
  • Special Events
  • MS Office proficient
  • Customer Service
  • Policies and Procedures

Details

  • 30+ years of retail management from store to district level
  • Strengths lie in customer centricity, with a focus on outreach and new customer acquisition
  • Operationally and visually strong
  • KPI and metric driven through coaching to staff behaviors and continued development
  • Gap in employment was to start a family and be a stay home mom to twins (now 21 years old)
  • References available

Timeline

General Manager

Express Clothing
09.2024 - 03.2025

Store Manager

White House Black Market
10.2018 - 08.2024

Associate Store Manager

Multi-Concept Talbots
07.1995 - 09.2002

Licensed Interior Design - Interior Design

Colorado Institute of Art/Fashion Institute of Den

Similar Profiles

CREATE PROFILE
Nancy Murray